The Board of Directors have pleasure in presenting the 57th Annual Report together with
the Balance Sheet as on 31st March, 2026 and Profit & Loss Account for the financial
year ended March 31, 2026.

A snapshot of Bank's financial performance is given below:


  

    
Particulars
    
Mar-25
    
Mar-26
    
Growth (%)
  
  

    
Global Business
    
25,03,194
    
28,06,226
    
12.11%
  
  

    
of which - Domestic Business
    
23,39,808
    
25,98,048
    
11.04%
  
  

    
Overseas Business
    
1,63,386
    
2,08,178
    
27.41%
  
  

    
Global Deposits
    
14,29,862
    
15,68,678
    
9.71%
  
  

    
of which - Domestic Deposits
    
13,31,137
    
14,36,905
    
7.95%
  
  

    
Overseas Deposits
    
98,725
    
1,31,773
    
33.47%
  
  

    
Domestic Deposits
    
13,31,137
    
14,36,905
    
7.95%
  
  

    
Current Account Deposits
    
77,841
    
62,223
    
-20.06%
  
  

    
Savings Bank Deposits
    
3,37,135
    
3,66,581
    
8.73%
  
  

    
CASA Deposits
    
4,14,976
    
4,28,804
    
3.33%
  
  

    
Domestic CASA to Domestic Deposits (%)
    
31.17%
    
29.84%
    
-
  
  

    
Global Advances
    
10,73,332
    
12,37,548
    
15.30%
  
  

    
of which - Domestic Advances
    
10,08,671
    
11,61,143
    
15.12%
  
  

    
Overseas Advances
    
64,661
    
76,405
    
18.16%
  
  

    
Total Assets
    
1684686
    
1883202
    
10.64%
  
  

    
Net Interest Income (NII)
    
37072
    
37210
    
0.37%
  
  

    
Other Income
    
22453
    
26838
    
19.53%
  
  

    
of which - Fee Income
    
8866
    
9649
    
8.83%
  
  

    
Forex Income
    
828
    
1471
    
77.66%
  
  

    
Trading Gains
    
2666
    
5321
    
99.59%
  
  

    
Recovery from written-off accounts
    
6828
    
6537
    
(4.26)%
  
  

    
NII + Other Income
    
59525
    
64048
    
7.59%
  
  

    
Operating Expenses
    
28134
    
31030
    
10.29%
  
  

    
Operating Profit
    
31391
    
33019
    
5.19%
  
  

    
Provisions
    
14364
    
13832
    
(3.70)%
  
  

    
of which - Provisions for NPAs & Bad debts written off
    
9586
    
6310
    
(34.17)%
  
  

    
Profit Before Tax
    
22627
    
24907
    
10.07%
  
  

    
Provision for Tax
    
5600
    
5720
    
2.14%
  
  

    
Net Profit
    
17027
    
19187
    
12.69%
  


The global business of the Bank increased to Rs. 28,06,226 Crores, up by 12.11% y-o-y,
out of which domestic business grew by 11.04% y-o-y to Rs. 25,98,048 Crores as at March
2026. Domestic CASA deposits stood at Rs. 4,28,804 Crores with Savings Account of Rs.
3,66,581 Crores and Current Account of Rs. 62,223 Crores. Thus, domestic CASA stood at
29.84% as at March 2026.

Bank took various steps in respect of monitoring, control and maintaining asset
quality. The sustained efforts of the Bank has yielded results on the asset quality front
which showed a commendable fall in Gross NPA by 110 bps Y-o-Y to 1.84% and Net NPA to
0.43% down by 27 bps Y-o-Y. Further the provision coverage ratio has improved to 94.21%
from 92.70% in the previous year. The healthy CRAR of 17.04%, highlights that the Bank is
well cushioned for an organic growth in the coming quarters In FY 2025-26, operating
profit of the Bank stood at Rs. 33,019 Crores and net profit at Rs. 19,187 Crores.

Dividend

The Board of Directors of the Bank has recommended a dividend of Rs. 4.20 per equity
share (i.e., 210%) of face value of Rs. 2/- each to the Shareholders for the year 2025-26,
subject to the approval of the Shareholders at the AGM.

MANAGEMENT DISCUSSION AND ANALYSIS

GLOBAL ECONOMY

The global economy demonstrated resilience during FY 2025-26 despite heightened
geopolitical tensions, trade policy uncertainties, and supply chain disruptions arising
from the escalation of conflict in the Middle East. Global growth remained supported by
strong domestic demand in major economies, continued investment in technology and
artificial intelligence, accommodative financial conditions and adaptive corporate supply
chains.

According to the International Monetary Fund (IMF) April 2026 World Economic Outlook,
global GDP growth is estimated at approximately 3.4% in 2025, before moderating to 3.1% in
2026 and 3.2% in 2027 under the assumption of a contained geopolitical conflict.
Inflationary pressures, which had eased through much of 2025, witnessed renewed upside
risks due to higher energy prices and supply-side disruptions.

Advanced economies showed mixed performance, with the United States maintaining
relatively stronger momentum supported by technology-led investments, while the Euro area
remained constrained by energy- related vulnerabilities and weaker industrial activity.
Emerging Market and Developing Economies (EMDEs), particularly Asian economies, continued
to contribute significantly to global growth.

The OECD and other multilateral agencies have highlighted that while the global economy
continues to adapt to trade fragmentation and geopolitical uncertainties, medium-term
growth is expected to remain below pre-pandemic averages due to elevated debt levels,
demographic pressures and persistent geopolitical risks.

Overall, the global outlook remains cautiously optimistic supported by technological
advancements and resilient demand conditions, though downside risks linked to prolonged
geopolitical tensions, commodity price volatility and trade disruptions continue to
persist.


DOMESTIC ECONOMY


The Indian economy maintained strong growth momentum during FY 2025-26 and continued to
remain the fastest-growing major economy globally despite challenging external conditions.
Robust domestic demand, sustained government capital expenditure, healthy financial sector
balance sheets, and resilient private consumption supported economic activity during the
year.

As per available estimates from the Ministry of Statistics and Programme Implementation
(MoSPI) and multilateral institutions, India's real GDP growth for FY 2025-26 is estimated
in the range of 7.4%-7.6%, supported by broad-based expansion across services,
manufacturing and investment activity.

Private consumption improved steadily during the year aided by moderating inflation,
improved rural demand, and stable employment conditions. Gross Fixed Capital Formation
remained strong, supported by continued infrastructure spending, manufacturing incentives
and improving private sector investment intentions.

The services sector remained the primary growth driver, led by financial services,
trade, hospitality, transportation, and digital services. Manufacturing activity also
remained resilient, supported by public infrastructure spending and improving domestic
demand conditions. Agricultural growth remained stable, aided by normal monsoon conditions
and improved farm productivity.

Inflation moderated significantly during FY 2025-26 and largely remained within the
Reserve Bank of India's target range, supported by easing food prices and stable core
inflation trends. India's external sector also remained resilient, with manageable current
account deficit levels, strong services exports and healthy foreign exchange reserves.

Fiscal consolidation remained on track, with continued emphasis on productive capital
expenditure, infrastructure development, and revenue mobilization. The banking sector
continued to witness improvement in asset quality, capital adequacy and credit growth,
further strengthening macroeconomic stability.

Overall, India's macroeconomic fundamentals remained strong during FY 2025-26,
positioning the economy favourably to navigate external uncertainties and sustain
medium-term growth momentum.


OUTLOOK FOR 2026-27


The Indian economy is expected to maintain resilient growth momentum during FY 2026-27
despite ongoing geopolitical tensions, elevated commodity prices, and uncertainties in the
global trade environment.

Major institutions including the Reserve Bank of India (RBI), IMF, World Bank, and
Asian Development Bank have projected India's GDP growth in the range of 6.5%-6.9% for FY
2026-27, supported by robust domestic demand, continued public infrastructure spending,
improving private investment, and healthy banking sector balance sheets.

Private consumption is expected to remain supportive, aided by improving income levels,
rural recovery and stable inflation conditions. Investment activity is likely to remain
healthy due to continued government focus on infrastructure, manufacturing incentives and
digital economy expansion.

Inflation is expected to remain within the RBI's tolerance band, although risks from
higher global energy prices, weather-related disruptions and geopolitical tensions may
exert upward pressure on prices.

India's external sector is expected to remain manageable, supported by strong services
export, remittance inflows and adequate foreign exchange reserves. However, risks arising
from global trade fragmentation, volatile commodity prices and geopolitical developments
continue to warrant close monitoring.

Overall, India's strong domestic fundamentals, ongoing structural reforms, digital
transformation, and infrastructure investments are expected to support sustainable
medium-term growth and reinforce its position as one of the fastest-growing major
economies globally.


CANARA BANK IN 2025-26


Canara Bank delivered a strong and resilient performance during FY 2025-26, marked by
healthy business growth, improved profitability, and significant enhancement in asset
quality. The Bank's Global Business stood at Rs. 28,06,226 Crores as on March 31, 2026,
registering a robust year-on-year growth of 12.11%. The growth was driven by strong credit
expansion, with Global Advances increasing by 15.30% to Rs. 12,37,548 Crores, while Global
Deposits grew by 9.71% to Rs. 15,68,678 Crores. The Credit-Deposit Ratio improved to
78.89% from 75.07% in the previous year, reflecting improved credit traction.

Retail credit continued to be a key growth driver, growing by 32.93% year-on-year to
Rs. 2,96,912 Crores. RAM (Retail, Agriculture & MSME) advances increased by 19.73% to
Rs. 7,30,520 Crores and constituted 59% of the domestic loan portfolio. Within retail
advances, Housing Loans grew by 17.55%, while Vehicle Loans recorded strong growth of
26.33%. MSME advances also registered healthy growth of 12.85% during the year. The Bank
continued to exceed all Priority Sector Lending targets, reaffirming its commitment
towards inclusive and sustainable growth.

On the profitability front, the Bank reported a Net Profit of Rs. 19,187 Crores for FY
2025-26, registering a growth of 12.69% over the previous year. Operating Profit stood at
Rs. 33,019 Crores, while Total Income increased by 7.73% to Rs. 1,53,204 Crores, supported
by a strong 19.53% growth in Non-Interest Income. Net Interest Income stood at Rs. 37,210
Crores. Profitability ratios remained healthy, with Return on Assets at 1.10% and Return
on Net Worth at 19.61%. Earnings Per Share improved to Rs. 21.15, up 12.68% year-on-year.
The Board recommended a dividend of 210% ( Rs. 4.20 per equity share of face value Rs. 2
each) for the financial year.

Asset quality witnessed further improvement during the year. Gross NPA declined by 110
basis points to 1.84%, while Net NPA improved to 0.43%, declining by 27 basis points
year-on-year. The Provision Coverage

Ratio remained strong at 94.21%. Annualized slippage ratio remained contained at 0.69%,
while Credit Cost stood at 0.59%. The Bank's Capital to Risk Weighted Assets Ratio (CRAR)
improved to 17.04% as at March 31, 2026, providing a strong capital buffer to support
future growth.

Overall, the Bank's performance during FY 2025-26 reflects successful execution of its
strategy focused on retail expansion, digital transformation, operational efficiency, and
prudent risk management. With a strengthened balance sheet, improved asset quality,
healthy profitability, and robust capital position, the Bank remains well positioned to
sustain growth momentum in the coming years.

BUSINESS PERFORMANCE

During FY 2025-26, the global business of the Bank stood at Rs. 28,06,226 Crores with a
growth of 12.11% y-o-y from Rs. 25,03,194 Crores, with global deposits at Rs. 15,68,678
Crores with a growth of 9.71% y-o-y and global advances at Rs. 12,37,548 Crores with a
growth rate of 15.30%.

A snapshot of business growth in FY 2025-26


  

    
Particulars
    
Mar-25
    
Mar-26
    
Growth (%) y-o-y
  
  

    
Global Deposits
    
14,29,862
    
15,68,678
    
9.71%
  
  

    
of which- Domestic Deposits
    
13,31,137
    
14,36,905
    
7.95%
  
  

    
Overseas Deposits
    
98,725
    
1,31,773
    
33.47%
  
  

    
Domestic Deposits
    
13,31,137
    
14,36,905
    
7.95%
  
  

    
Current Account Deposits
    
77,841
    
62,223
    
-20.07%
  
  

    
Savings Bank Deposits
    
3,37,135
    
3,66,581
    
8.73%
  
  

    
CASA Deposits
    
4,14,976
    
4,28,804
    
3.33%
  
  

    
Domestic CASA to Domestic Deposits (%)
    
31.17%
    
29.84
    
--
  
  

    
Global Advances
    
10,73,332
    
12,37,548
    
15.30%
  
  

    
of which- Domestic Advances
    
10,08,671
    
11,61,143
    
15.12%
  
  

    
Overseas Advances
    
64,661
    
76,405
    
18.16%
  
  

    
Total Assets
    
1684686
    
1883202
    
10.64%
  


Deposits

Total Global Deposits grew by 9.71% y-o-y from Rs. 14,29,862 Crores as on March 2025 to
Rs. 15,68,678 Crores as on March 2026. Domestic CASA deposits of the Bank are at Rs.
4,28,804 Crores as on March 2026 with Savings deposits at Rs. 3,66,581 Crores and Current
deposits at Rs. 62,223 Crores. The Bank's domestic CASA deposits share to domestic
deposits stood at 29.84%. Total deposit clientele of the Bank stood at 12.15 Crores as at
31st March 2026.

Advances

The Bank expanded its asset base in a well-diversified manner encompassing sectors such
as Agriculture and Micro, Small and Medium Enterprises (MSMEs) as well as keeping a focus
on retail assets, including Housing, Education, and Vehicle loans.

Global Advances (Gross) of the Bank reached Rs. 12,37,548 Crores as at March 2026. The
RAM (Retail, Agriculture & allied activities, MSME) portfolio grew by 19.73% y-o-y to
Rs. 7,30,520 Crores as at March 2026 with retail advances recording a growth of 32.93%
y-o-y to Rs. 2,96,912 Crores, credit to Agriculture & allied activities recording a
growth of 11.69% y-o-y to Rs. 2,75,777 Crores and credit to MSMEs grew by 12.85% to Rs.
1,57,831 Crores. Within RAM portfolio, Bank's gold loan portfolio increased to Rs.
2,45,448 Crores with a y-o-y growth of 35.3%.

The number of borrowal clientele stood at 1.20 Crores as at March 2026. Total business
of the Bank increased to Rs. 28,06,226 Crores for the year ended March 2026.

FINANCIAL PERFORMANCE

Operating profit of the Bank stood at Rs. 33,019 Crores for FY 2025-26. Bank reported a
Net Profit of Rs. 19,187 Crores for FY 2025-26. Net Interest income of the Bank stood at
Rs. 37,210 Crores. NIM stood at 2.51% and Yield on Advances at 8.29%.


  

    
Key Financial Ratios (%)
    
Mar-25
    
Mar-26
  
  

    
Cost of Funds
    
5.28
    
5.09
  
  

    
Yield on Funds
    
7.65
    
7.22
  
  

    
Cost of Deposits
    
5.74
    
5.54
  
  

    
Yield on Advances
    
8.83
    
8.29
  
  

    
Net Interest Margin (NIM)
    
2.80
    
2.51
  
  

    
Return on Assets (RoA)
    
1.09
    
1.10
  
  

    
Return on Equity (RoE)
    
21.28
    
19.61
  
  

    
Cost to Income Ratio
    
47.27
    
48.45
  


Income and Expenditure Analysis:

Total income of the Bank stood at Rs. 1,53,204 Crores for the FY 2025-26, comprising
Rs. 93,247 Crores interest from advances, Rs. 25,122 Crores interest from investments, Rs.
26,838 Crores from non-interest income and Rs. 7,997 Crores from other interest income.

Operating performance of the Bank


  

    
Particulars
    
Mar-25
    
Mar-26
  
  

    
Interest Earned
    
119755
    
126366
  
  

    
Interest Expended
    
82683
    
89156
  
  

    
Net Interest Income (NII)
    
37072
    
37210
  
  

    
Other Income
    
22453
    
26838
  
  

    
of which - Fee Income
    
8866
    
9649
  
  

    
Forex Income
    
828
    
1471
  
  

    
Trading Gains
    
2666
    
5321
  
  

    
Recovery from Written Off Account
    
6828
    
6537
  
  

    
Operating Income (NII + Other Income)
    
59525
    
64048
  
  

    
Operating Expenses
    
28134
    
31030
  
  

    
Employee Expenses
    
17856
    
19266
  
  

    
Other Operating Expenses
    
10278
    
11764
  
  

    
Operating Profit
    
31391
    
33019
  
  

    
Provisions
    
14364
    
13832
  
  

    
of which - Provisions for NPAs & Bad debts written off
    
9586
    
6310
  
  

    
Provision for Standard Advances
    
336
    
1008
  
  

    
Provision for Non-Performing Investment
    
(2926)
    
19
  
  

    
Other Provisions
    
1767
    
775
  
  

    
Profit Before Tax
    
22627
    
24907
  
  

    
Provision for Tax
    
5600
    
5720
  
  

    
Net Profit
    
17027
    
19187
  


In line with the thrust areas for the Bank, non-interest income (Excl. Trading profit)
is at Rs. 21,517 Crores. Apart from trading profit, other major sources of non-interest
income, like, service charges ( Rs. 3,914 Crores), commission and exchange ( Rs. 1,792
Crores), recovery from written off accounts ( Rs. 6,537 Crores) and Profit from exchange
transaction ( Rs. 1,471 Crores) contributed to the non-interest income of the Bank. The
share of non-interest income to total income stood at 19.53%.

Total expenditure of the Bank stood at Rs. 1,20,186 Crores in FY 2025-26. Interest
expenses of the Bank is at Rs. 89,156 Crores. Operating expenses is at Rs. 31,030 Crores,
comprising staff cost of Rs. 19,266 Crores and other operating expenses of Rs. 11,764
Crores.

The net interest income, the difference between interest paid and interest earned by
the Bank stood at Rs. 37,210 Crores.

Capital and Reserves:

Net worth of the Bank, as at March 2026 stood at Rs. 1,03,454 Crores. While the total
paid-up capital of the Bank stood at Rs. 1,814.13 Crores, the reserves and surplus stood
at Rs. 1,05,145 Crores (excl. Revaluation Reserve and FCTR).


  

    
Composition of Capital (Rs. in Crores)
    
March 2025 Basel III
    
March 2026 Basel III
  
  

    
Risk Weighted Asset
    
740322
    
828678
  
  

    
CET I
    
89040
    
103079
  
  

    
CET I (%)
    
12.03
    
12.44
  
  

    
AT I
    
17339
    
17854
  
  

    
AT I (%)
    
2.34
    
2.15
  
  

    
Tier I Capital
    
106379
    
120933
  
  

    
CRAR (%) (Tier I)
    
14.37
    
14.59
  
  

    
Tier II Capital
    
14536
    
20318
  
  

    
CRAR (%) (Tier II)
    
1.96
    
2.45
  
  

    
Total Capital
    
120915
    
141251
  
  

    
CRAR (%)
    
16.33
    
17.04
  


Capital Adequacy Ratio, under Basel III was 17.04% as at March 2026 against the
regulatory requirement of 11.50%, including capital conservation buffer of 2.50%. Within
the capital adequacy ratio, CET I ratio was at 12.44% and Tier I capital ratio was at
14.59%.

During the Financial Year 2025-26, Bank has raised capital via Basel III compliant
additional Tier 1 Bond amounting to Rs. 3,500 Crores and Tier II amounting to Rs. 5,000
Crores. Government of India shareholding in the Bank is 62.93% as on 31.03.2026.

RETAIL LENDING OPERATIONS

For the FY 2025-26, Retail Lending as one of the thrust areas of the Bank had shown a
considerable growth of 32.93% compared to FY 2024-25. The Retail Portfolio of the Bank
increased to Rs. 2,96,912 Crores as on March 31, 2026 with Housing Loans at Rs. 1,24,799
Crores and Rs. 26,070 Crores under Vehicle Loans. The share of Retail Loans stood at
25.57% as of March 31, 2026 of Domestic Advances ( Rs. 11,61,578 Crores). The initiatives
taken in the hassle-free credit delivery of Retail Portfolio resulted in the growth of
32.93% over the previous year.


  

    
Retail Segments
    
As at March
  
  

    

    
2025
    
2026
  
  

    

    
(Audited)
    
(Audited)
  
  

    
1. Housing
    
106167
    
124799
  
  

    
2. Vehicle
    
20637
    
26070
  
  

    
3. Other Personal
    
79139
    
126318
  
  

    
4. Education
    
17423
    
19724
  
  

    
Total Retail Loans (1+2+3+4)
    
223366
    
296912
  


HOUSING LOAN

During FY 2025-26, the Bank has sanctioned 82,956 number of housing loans amounting to
Rs. 36,900 Crores and disbursed Rs. 30,749 Crores. Overall growth in housing loan
portfolio in FY 2025-26 is Rs. 18,632 Crores, which is an increase of 17.55% compared to
Mar Rs. 25. As of Mar Rs. 26 Housing Loan Portfolio outstanding of the Bank stands at Rs.
1,24,799 Crores consisting of 6.30 Lakh home loans.

Bank's average ticket size for Housing loans sanctioned during FY 25-26 has increased
to Rs. 45 Lakh as compared to Rs. 38 Lakh during FY 24-25.


VEHICLE LOAN


During FY 2025-26, the Bank has sanctioned 1,16,848 number of Vehicle loans amounting
to Rs. 12,839 Crores and disbursed Rs. 12,469 Crores. Overall growth in Vehicle loan
portfolio in FY 2025-26 is ' 5,433 Crores, which is an increase of 26.33% compared to Mar
Rs. 25. As of Mar Rs. 26, Vehicle Loan Portfolio outstanding of Bank stands at Rs. 26,070
Crores consisting of 4.01 Lakh vehicle loans.

Bank has introduced simplified Processing and Sanctioning of Canara Vehicle Loans under
the Digital Lending Platform (DLP), that facilitates customer to apply for loan, KYC
validation, check eligibility based on the scheme guidelines, sanction, digital document
execution (e-stamping & e-signing) and disbursement of the loan with minimum manual
intervention.


EDUCATION LOAN


During FY 2025-26, the Bank has sanctioned 66,764 number of Education loans amounting
to Rs. 6,896 Crores and disbursed Rs. 4,770 Crores. Overall growth in Education loan
portfolio in FY 2025-26 is Rs. 2,301 Crores, which is an increase of 13.20% compared to
Mar Rs. 25. As of Mar Rs. 26, Education Loan Portfolio outstanding of the Bank stands at
Rs. 19,724 Crores consisting of 3.91 Lakh education loans

Over the years, the Bank has assisted substantial number of promising students to
pursue higher education in India and abroad. Among all Nationalized Banks, our Bank is in
the forefront in extending education loans. We have sanctioned highest number of education
loans among all the Nationalized Banks in India in FY 25-26 as per Vidyalaxmi portal.


OTHER PERSONAL LOANS


During FY 2025-26, the Bank has sanctioned 69.83 Lakh number of other personal loans
amounting to Rs. 1,37,368 Crores and disbursed Rs. 1,35,402 Crores. Overall growth in this
portfolio in FY 2025-26 is Rs. 47,179 Crores, which is an increase of 59.62% compared to
Mar Rs. 25. As of Mar Rs. 26, Other Personal Loan Portfolio (including Retail Swarna Loan
& Loan Against Deposit) outstanding of the Bank stands at Rs. 1,26,318 Crores
consisting of 55.03 Lakhs Other Personal Loans.

During the financial year 2025-26, Bank has introduced one new Retail Digital product
i.e., Canara Insta Mutual Fund Loan to enhance the customer's digital experience. To lower
Turn Around Time Bank has migrated Canara Vehicle Loans to the Digital Lending Platform
(DLP).

^^^PRIORITY SECTOR ADVANCES

The Bank continues to accord importance to varied goals under national priorities,
including agriculture, micro, small and medium enterprises, education, housing, social
infrastructure, renewable energy, micro credit, credit to weaker sections and specified
minority communities. Priority Sector Advances of the Bank as at March 2026 reached Rs.
4,87,514 Crores and achieved 43.62% to Adjusted Net Bank Credit (ANBC) against 40%
mandated norm. Agriculture priority advances of the Bank as at March 2026 reached Rs.
2,66,118 Crores and achieved 19.52% to Adjusted Net Bank Credit (ANBC) against 18%
mandated norm.

Priority Sector Advances data:


  

    
Priority Sector Advances
    
As at March
  
  

    

    
2025
    
2026
  
  

    
Total Priority Sector
    
422808
    
487514
  
  

    
Agriculture (Priority)
    
239991
    
266118
  


^ Bank's advances under agriculture portfolio increased by 11.69% to Rs. 2,75,777
Crores on Y-O-Y basis, covering over 0.92 Crores farmers.

^ During FY 2025-26, the Bank's Agriculture Credit Disbursal is Rs. 2,94,046 Crores.

^ Advances to Small & Marginal Farmers achieved 12.55% to ANBC as against the
mandatory Target of 10.00% (Net of PSLC-SF / MF sale) as at March 2026.

^ During the year 2025-26, Bank has issued 24.75 Lakh Kisan Credit Cards (KCCs),
amounting to Rs. 42,781 Crores.

^ The credit outstanding under KCCs reached Rs. 53,959 Crores as at March 2026.

^ Advances to Micro Enterprises stood at Rs. 86,052 Crores achieving 9.37% to ANBC as
against the mandatory Target of 7.5%.

^ Bank has earned Rs. 2,326.68 Crores fee-based income by way of selling PSLCs (under
SF / MF) to the tune of Rs. 86,885 Crores during FY 2025-26.

^ The Bank actively participatedin various Government Sponsored Schemes, such as, Prime
Minister's Employment Generation Programme (PMEGP), National Rural Livelihood Mission
(NRLM), National Urban Livelihood Mission (NULM), Differential Rate of Interest (DRI)
Scheme, Stand-Up India, Pradhan Mantri Mudra Yojana (PMMY).

^ As at March 2026, the outstanding advances under the following Government Schemes
aggregated to Rs. 62,950 Crores, involving around 23.84 Lakh beneficiaries.

Performance under various Government Sponsored Schemes:


  

    
Scheme
    
Mar-26
  
  

    

    
Accounts
    
Amount
  
  

    
Prime Minister's Employment Generation Programme (PMEGP)
    
70216
    
3058
  
  

    
Deendayal Antyodaya Yojana-National Rural Livelihoods Mission (DAY-NRLM)
    
390396
    
23368
  
  

    
Deendayal Antyodaya Yojana-National Urban Livelihoods Mission (DAY-NULM)
    
5917
    
80
  
  

    
Differential Rate of Interest
    
61972
    
51
  
  

    
Stand-Up India
    
4090
    
731
  
  

    
Pradhan Mantri Mudra Yojana (PMMY)
    
1849513
    
35662
  
  

    
Total
    
2382104
    
62950
  


^ Advances to DRI stood at Rs. 51 Crores, consisting of 0.62 Lakh beneficiaries.

^ In support of the underprivileged sections of the society, the Bank's Advances to SCs
/ STs beneficiaries amounted to Rs. 24,078 Crores as at March 2026, covering 9.50 Lakh
borrowers.

^ The advances to SCs / STs comprised 4.91% of total priority sector advances.

^ Advances to weaker sections reached Rs. 2,58,180 Crores, constituting 18.65% to ANBC
against mandated norm of 12.00%.

Performance of Bank under ATMANIRBHAR BHARAT

ABHIYAN Schemes


  

    
Sector Name
    
Mar-26
  
  

    

    
Accounts
    
Amount
  
  

    
Agriculture Infrastructure Fund (AIF)
    
1988
    
2175
  
  

    
PM Formalization of Micro Food Processing Enterprises (PM-FME)
    
5088
    
496
  
  

    
Total
    
7076
    
2671
  


Various components of advances to Weaker Sections as at March 2026


  

    
Sector Name
    
Outstanding
  
  

    

    
Accounts
    
Amount
  
  

    
Small & Marginal Farmers, Landless Labourers, Tenant Farmers and
    Share Croppers
    
8477451
    
202880
  
  

    
SC / ST Beneficiaries
    
949843
    
24078
  
  

    
DRI Loan
    
61978
    
51
  
  

    
Self Help Group
    
390396
    
23368
  
  

    
Joint Liability Group
    
76451
    
1714
  


As at March 2026, advances to specified minority communities aggregated to Rs. 63,838
Crores, accounting for 13.08% of the actual priority sector advances.

MICRO, SMALL & MEDIUM ENTERPRISES (MSMEs)

^ PM SVANidhi - This scheme has been introduced during July 2020 for all street vendors
engaged in vending in urban areas as on or before 24.03.2020 as per identification
criteria stipulated in scheme guidelines of MoHUA. The Scheme has been revamped and it has
been extended till 31.03.2030. Small Industries Development Bank of India (SIDBI) is the
implementation partner of the MoHUA. Under PM SVANidhi, the Bank sanctioned 795,980
accounts amounting to Rs. 1,401 Crores, since inception till 31.03.2026. Outstanding under
the PM SVANidhi as on 31.03.2026 is Rs. 336 cr.

^ Under Pradhan Mantri Mudra Yojana (PMMY), the

Bank has disbursed an amount of Rs. 23,876 Crores against the Disbursement target of
Rs. 22,000 Crores during FY 2025-26. Sanctions and disbursals under different categories
of Mudra Yojana are as under:


  

    
Category
    
FY 2025-26 (Rs. in Crores)
  
  

    

    
No. of Accounts
    
Sanction 
Amount
    
Disbursement 
Amount
    
Cumulative Outsta-nding Amount as on 
31.03.2026
  
  

    
Shishu 
(<50,000)
    
199749
    
631
    
629
    
1395
  
  

    
Kishore (Above 50,000 - 5 Lakhs)
    
337000
    
8769
    
8738
    
16156
  
  

    
Tarun (Above 5 Lakhs to 10 Lakhs)
    
165902
    
14396
    
14370
    
17964
  
  

    
Tarun Plus (Above 10 Lakhs to 
20 Lakhs)
    
778
    
139
    
139
    
147
  
  

    
Total
    
703429
    
23935
    
23876
    
35662
  


Major Highlights:

Bank including sponsored RRBs have achieved Rs. 29,145 Crores (109%) against the
mandatory Disbursement target of Rs. 26,800 Crore under PMMY.

During FY 2025-26, under PMEGP the Bank sanctioned 4916 proposals amounting to Rs.
623Crores,withTotalMarginMoneyclaimedstoodat Rs. 70 Crores, as against sanction of 8730
accounts, sanction amount of Rs. 1,030 Crores and Margin Money claim of Rs. 186 Crores
during FY 2024-25.

PM Vishwakarma: PM-Vishwakarma Scheme has been launched on 17th September 2023 to
enable the recognition of artisans and craftspeople as Vishwakarma, making them eligible
to avail the benefits under the Scheme. Following trades are initially covered under the
scheme: i) Carpenter (Suthar); (ii) Boat Maker; (iii) Armourer; (iv) Blacksmith (Lohar);
(v) Hammer and Tool Kit Maker; (vi) Locksmith; (vii) Goldsmith (Sonar); (viii) Potter
(Kumhaar); (ix) Sculptor (Moortikar, Stone Carver), Stone Breaker; (x) Cobbler (Charmkar)
/ Shoesmith/Footwear Artisan; (xi) Mason (Rajmistri); (xii) Basket/Mat / Broom Maker /
Coir Weaver; (xiii) Doll & Toy Maker (Traditional); (xiv) Barber (Naai); (xv) Garland
Maker (Malakaar); (xvi) Washerman (Dhobi); (xvii) Tailor (Darzi); and (xviii) Fishing Net
Maker.

Bank has sanctioned 59,394 accounts under PM Vishwakarma amounting to Rs. 464 cr since
inception till 31.03.2026. Outstanding under the PM Vishwakarma as on 31.03.2026 is Rs.
107 cr.

DIGITAL BANKING & ALTERNATE DELIVERY CHANNELS

Performance Highlights FY 2025-26:

^ The Bank's Debit Card base has increased to 612.17 Lakhs as on March 2026 from 599.79
Lakhs as on March 2025 with Y-o-Y growth of 2.06%.

^ Mobile Banking Registration has reached 328.57 Lakhs as on 31.03.2026, there by
achieving the Y-o-Y growth of 19.27%, compared to 275.48 Lakhs as on 31.03.2025.

^ Internet Banking (Retail & Corporate) Registration has reached 274.38 Lakhs as on
31.03.2026 compared to 270.38 Lakhs as on 31.03.2025, registering Y-o-Y growth of 1.48%.

^ UPI registration has reached 398.53 Lakhs as on 31.03.2026 compared to 338.83 Lakhs
as at 31.03.2025, there by registering the Y-o-Y growth of 17.62%.

^ Total cumulative on-boarding of BHIM OR has reached to 41.46 Lakhs as on 31.03.2026
and total cumulative PoS terminal deployment is at 0.91 Lakhs as on 31.03.2026.

^ Total cumulative on-boarding of CDBC-Retail has reached to 9.91 Lakhs as on
31.03.2026.

^ Total cumulative on-boarding of EasyFee / Payment Gateway has reached to 1662 as on
31.03.2026

^ Total 835 APIs made live in new API gateway (APIGEE) and 311 clients are live as on
31.03.2026

^ Total cumulative on-boarding of BBPS Channel has reached to 172 as on 31.03.2026

^ Total number of ATMs as on 31.03.2026 is 11306.

^ Deployed 2500 ATMs to enhance customer convenience and ensure 24/7 cash availability.

Awards:

^ Bank has received Banking Frontiers FINNOVITI 2025 award for "ai1 for
Minors" held at Mumbai on 12th June 2025.

^ Bank has received Gold Awards for below two services / products under BFSI Category
at Skoch Award ceremony on 20th September 2025 at New Delhi.

o Gold award for "Mobile banking services for minor customers"

o Gold award for "Hybrid PoS"

Digital Banking Units (DBUs) - Performance Update (Reserve Bank of India (Commercial
Banks - Financial Statements: Presentation and Disclosures), Directions, 2025)


  

    

    
FY2025-26
  
  

    
Basic Details
    

  
  

    
Number of DBUs not functional for more than one day (during the reporting
    period)
    
0
  
  

    

    

  
  

    
Financial Inclusion (during the reporting period)
    

  
  

    
Number of Digital Awareness/ literacy camps arranged
    
236
  
  

    
Average number of participants in such camps
    
43
  
  

    

    

  
  

    
Grievence Redressal Mechanism (during the reporting period)
    

  
  

    
Number of complainants received
    
565
  
  

    
Number of complaints closed to the satisfaction of complaint
    
565
  
  

    
Average time taken in closure
    
1
  
  

    
Number of complaints closed beyond TAT
    
10
  
  

    
"General nature of complaints (top three areas-based on nature of
    complaints)"
    

  
  

    

    
1 BNA Related Issues
  
  

    

    
2 ATM Related Issues
  
  

    

    
3 Mobile Banking Related Issues
  


 


  

    

    

    
DBU-Services Details
    
FY 2025-26
  
  

    
Sr. No.
    
CISBI Parti Code
    
Hot listing of debit card / Other Chan- nels
    
Custom- er Feed- back and Cus- tomer Survey
    
Jeevan Pra- man-Life Certifi- cate
    
Bill Pay- ment Facility Kiosk
  
  

    

    

    
Yes / No
    
Yes / No
    
Yes / No
    
Yes / No
  
  

    
1
    
024044C
    
Yes
    
Yes
    
Yes
    
Yes
  
  

    
2
    
024043Y
    
Yes
    
Yes
    
Yes
    
Yes
  
  

    
3
    
024043I
    
Yes
    
Yes
    
Yes
    
Yes
  
  

    
4
    
024043S
    
Yes
    
Yes
    
Yes
    
Yes
  
  

    
5
    
024043L
    
Yes
    
Yes
    
Yes
    
Yes
  
  

    
6
    
024043J
    
Yes
    
Yes
    
Yes
    
Yes
  


 


  

    
Down Time Details-During the Reporting Period
    
FY 2025-26
  
  

    
CISBI Part1 Code
    
Machine 
Name
    
Number of occurances of down- time
    
Downtime in Hours
  
  

    
024044C
    
CR
    
421
    
210.19
  
  

    
024044C
    
ATM
    
147
    
34.59
  
  

    
024044C
    
PBK
    
32
    
137.59
  
  

    
024043Y
    
CR
    
1695
    
776.27
  
  

    
024043Y
    
ATM
    
1456
    
579.98
  
  

    
024043Y
    
PBK
    
45
    
626.79
  
  

    
024043I
    
CR
    
247
    
660.89
  
  

    
024043I
    
ATM
    
161
    
1276.96
  
  

    
024043I
    
PBK
    
118
    
2777.93
  
  

    
024043J
    
CR
    
270
    
258.56
  
  

    
024043J
    
ATM
    
241
    
390.74
  
  

    
024043J
    
PBK
    
146
    
2932.64
  
  

    
024043S
    
CR
    
473
    
1162.4
  
  

    
024043S
    
ATM
    
504
    
2438.63
  
  

    
024043S
    
PBK
    
73
    
971.17
  
  

    
024043L
    
CR
    
296
    
426.58
  
  

    
024043L
    
ATM
    
156
    
331.67
  
  

    
024043L
    
PBK
    
39
    
98.1
  


Number of new clients onboarded digitally (During the Reporting Period)


  

    
Liability Products
    
FY 2025-26 
  
  

    
Sr Product Name No.
    
No. of new clients on-boarded
    
Avg. time taken to on-board
    
Amount in- volved
  
  

    
1 Regular Saving Bank Accounts
    
6207
    
1
    
595.41
  
  

    
2 Small accounts
    
0
    
0
    
0
  
  

    
3 BSBD Accounts
    
4329
    
1
    
262.09
  
  

    
4 PMJDY Accounts
    
4318
    
1
    
261.75
  
  

    
5 Current Accounts
    
150
    
1
    
132.2
  
  

    
Tax Saving 6 Deposits (Term Deposit)
    
3
    
1
    
0.01
  
  

    
7 Term Deposits
    
517
    
1
    
2967.2
  
  

    
8 Recurring Deposits
    
260
    
1
    
73.81
  
  

    
9 Annuity Deposits
    
0
    
0
    
0
  
  

    
Capital Gains(SB)
    
0
    
0
    
0
  
  

    
Capital 11 Gains(TDR)
    
0
    
0
    
0
  
  

    
12 FCNRB
    
3
    
1
    
12.63
  
  

    
13 Others
    
0
    
0
    
0
  


 


  

    
Assets Products
    
FY 2025-26
  
  

    
Sr Product Name No.
    
No. of new clients on-boarded
    
Avg. time taken to onboard
    
Amount in- volved
  
  

    
1 KCC
    
0
    
0
    
0
  
  

    
2 Agri Terms Loans
    
0
    
0
    
0
  
  

    
_ Personal Loans (Salary)
    
24
    
1
    
105.85
  
  

    
4 Car Loans
    
54
    
1
    
599.21
  
  

    
5 Education Loans
    
33
    
1
    
220.49
  
  

    
6 Home Loans
    
87
    
1
    
2978.2
  
  

    
7 Pension Loans
    
8
    
1
    
36.5
  
  

    
8 Cash Credit (Business)
    
0
    
0
    
0
  
  

    
9 Overdraft (Business)
    
5
    
1
    
26.04
  
  

    
10 Business Term Loans
    
27
    
1
    
397.47
  
  

    
11 Others
    
31
    
1
    
105.75
  


 


  

    
Other Products
    
FY 2025-26
  
  

    
Sr Product Name No.
    
No. of new clients on- boarded
    
Avg. time taken to onboard
    
Amount in- volved
  
  

    
1 Public Provident Fund
    
161
    
1
    
0.99
  
  

    
Sukanya 2 Samriddhi Yojana
    
81
    
1
    
1.06
  
  

    
3 Senior Citizen Savings Scheme
    
43
    
1
    
50.14
  
  

    
4 PMJJBY
    
0
    
0
    
0
  
  

    
5 PMJDY
    
4318
    
1
    
261.75
  
  

    
6 NPS
    
0
    
1
    
0
  
  

    
7 APY
    
594
    
1
    
0.48
  
  

    
8 Others
    
0
    
0
    
0
  


 


  

    
Services offered- (During the Reporting Period)
    
FY 2025-26
  


Financial


  

    
Sr Name of the Service No.
    
Number of trans- actions handled
    
Amount Involved
  
  

    
1 Cash Withdrawal
    
4,27,841
    
21,792.62
  
  

    
2 Cash Deposits
    
1,66,606
    
18,246.53
  
  

    
3 Funds Transfer
    
1,122
    
522.87
  
  

    
4 Bill Payments
    
0
    
0
  
  

    
5 Others
    
0
    
0
  


Non-Financial (excluding Grievence Services)


  

    
Sr Name of the Service No.
    
Number of transactions handled
  
  

    
1 Account Opening
    
20263
  
  

    
2 Registration / Activation of Internet Banking, Mobile Banking
    
1011/189/ 6742/6701
  
  

    
3 Passbook Printing
    
6511
  
  

    
4 Issuance of Debit Card
    
13730
  
  

    
5 Hotlisting of Debit Card
    
33
  
  

    
6 Issuance of Cheque
    
4926
  
  

    
7 Stop Cheque
    
19
  
  

    
8 Transfer Amount
    
812
  
  

    
9 KYC Updation
    
492970
  
  

    
10 Mobile Number / E-mail Updation
    
0
  
  

    
11 Nomination Registration
    
10926
  
  

    
12 Jeevan Praman-Life Certificate
    
0
  
  

    
13 Locker Opening
    
0
  
  

    
14 Activation of SMS Alerts
    
28406
  
  

    
15 Submission of 15G/H
    
65
  
  

    
16 Positive Pay System
    
6
  
  

    
17 Receipt and online processing of various standing instructions/NACH
    
296
  
  

    
18 Others
    
0
  


Compliance of RBI guidelines for Cards:

- Customers were informed about renewal of debit cards through SMS. If there is any
change in address, customers can contact the branch for address updation. In case
customers do not want to renew the card, they can block the card permanently either
through mobile banking or internet banking.

Security measures taken for Card transaction security for avoiding online frauds:

- To enhance the security of debit card transactions and protect the cardholders
against misuse of their personal information, bank has complied with the Payment Card
Industry

Data Security Standard (PCI DSS) procedures. As per RBI guidelines, Enhancing Security
of Card transactions for Debit Card enabling and disabling card for online and
international transactions is enabled in all channels like Internet Banking, Mobile
Banking, ATM, e-mail and branch channel. EFRM (Enterprise Fraud Risk Management) rules for
mitigation of online frauds have been modified as per industry best practice.

Security features to arrest ATM frauds & Compliance of

RBI guidelines:

- Safety measures mandated by RBI (i.e., Terminal Security Solution, Anti-skimming
Devices, EMV compliance) have been successfully implemented in all our operational ATM's
within the timelines.

- Implementation of Transport Layer Security (TLS) to mitigate risk arising from Man in
The Middle attack in ATM ecosystem is completed in ATMs.

- LAN / Power Cable connections are concealed and not accessible to public to avoid
Cyber- attack on ATMs

- All ATMs migrated for centralized reconciliation.

- Implemented Card-less Cash Withdrawal and OTP for cash withdrawal above Rs. 10,000/.

- Bank has taken several measures to comply with the directives of RBI on Monitoring of
Availability of Cash in ATMs and ensuring availability of cash at all times to avoid
penalty.

Major functionalities introduced in Debit cards in FY 2025-26:

- Braille Debit Cards have been introduced to enhance usability for visually impaired
customers.

Major features added in Internet Banking in FY 2025-26:

- Beneficiary Account Name Lookup

- Loan Partial Payoff functionality integration

- Re-KYC

- Multiple Nominee updation for CASA, Recurring & Fixed Deposit accounts.

- Apply and manage MPoS facility enabled

- Nominee updation for lockers facility enabled.

- Urdu, Konkani and Bengali languages have been implemented.

- Simplified onboarding flow for Corporate ai1: Activation code generation through
branch option has been introduced in addition to the existing flow for Corporate ai1
registration. An online passcode reset via the app adds further convenience.

- Biometric Login for Android Corporate ai1 app: Enabled android Corporate ai1 app user
to login through biometric authentication.

Major features added in Mobile Banking application (Canara ail) in FY 2025-26:

- Beneficiary Account Name Lookup

- Limit enhancement in MB: Daily transaction limit through Mobile Banking application
has been enhanced to ' 15.25 Lakhs including Rs. 7.5 Lakhs for Interbank, '.7.5 Lakhs for
Intrabank and Rs. 0.25 Lakhs for Direct pay option.

- Account Portability facility is enabled in Mobile Banking, to port their savings
account into specialized products such as Canara Angel and Canara Aspire.

- PoS NFC Restriction without passport detail: Users not maintaining Passport details
with the Bank will not be able to enable / disable / modify transaction limit for
in-person international transactions such as through PoS and NFC.

- Creation / View / Deletion of Mandate for recharging of NCMC Balance

- ‘Deposit Revamp' has been successfully implemented. This will facilitate a more
intuitive and user-friendly UI / UX design for users.

- Bank has implemented analytics-based Customer Engagement and Personalization aimed to
create customer segmentations, targeted campaigns, personalized services etc.

- Bank has implemented Re-KYC in Mobile Banking.

- As an additional layer of security, Face Recognition is integrated as a part of
activation of mobile banking services through Aadhaar.

- Multiple Nominee updation for CASA, Recurring and Fixed Deposit accounts

- Credit Card Module with new features - View EMI details, Foreclosure of EMI, Changing
Revolving Facility.

- Notification bar for Bill Reminders - Credit Card & Loan.

- Urdu and Konkani languages added for customer convenience

Major features added in UPI in FY 2025-26:

- Canara ailPe: Bank has launched an exclusive UPI application powered by BHIM that
allows customers of any bank to link their accounts for seamless digital payment and
transfers.

- UPI Lite Limits Enhancements: UPI Lite wallet limit is increased to Rs. 5000 (from
Rs. 2000), with a per transaction cap of Rs. 1000 (from Rs. 500), and a daily limit of Rs.
10,000.

- Transfer Out Functionality feature allows for partial withdrawal of the UPI Lite
balance into the linked bank account at any time without disabling the UPI Lite Account.

- Introduction of UPI Help, an AI powered support assistant launched by NPCI to help
users.

- Integrated Bharat Bill Payment System (BBPS) with the UPI in Canara ai1 app as an
additional payment mode.

- UPI Circle(Issuer) to allow users to delegate UPI transaction authorization to
trusted individuals within predefined limits.

Major features added in CBDC Application in FY 2025-26:

- NACH based PCBDC token disbursement to the beneficiaries of PMGKAY, directly to the
CBDC wallet of the user. (Pilot was done in Puducherry under PMGKAY scheme for 1028
users).

- Voucher Code based CBDC wallet creation for the feature phone user.

Major Products / features added in Digital Lending

Platform in FY 2025-26:

- Loan Against Mutual Fund

- Staff OD Renewal / Enhancement

- Renewal of Working Capital Limits up to Rs. 10 Lakhs

- New To Bank customers for Heal (Health care Loan) & Loan Against Mutual Fund LAMF
loans (Including V-KYC Module)

- Canara Vehicle (4 Wheeler)

- Mortgage Loan / Loan Against Property / Overdraft against Property

- Digital Renewal of Working capital Loan up to Rs. 10 Lakhs

- Integration of FASTag

Major features added in ATMs in FY 2025-26:

- SMS is being sent to all customers for ATM ON US & REMOTE ON US transactions
informing the number of free transactions used / available in that calendar month.

- Implementation of ICCW (Interoperable Cardless Cash Withdrawal) functionality as an
acquirer in Hitachi and Hyosung ATMs.

- To provide real-time refunds for failed or unsuccessful ICCW transactions, ensuring
that customers are not impacted by system failures / issues with the cash withdrawal
process.

- Implementation of Interoperable Cash Deposit (ICD) facility enables cardholders of
participating member Banks to use NFS networked ATMs of participating member Banks for
depositing cash in their own account or third-party account (Card Based). Using this
facility customer can deposit cash to own account or third-party account by using debit
card. Bank has implemented this functionality in Hyosung ATMs.

- Re-KYC updation facility enabled.

- Providing One Free Remote-On-Us Transaction, if the customer's transaction is not
honoured in our ATM for reasons attributable to the Bank.

Strategies / Initiatives for FY 2026-27:

Mobile Banking:

- Electronic generation of No Objection Certificate for closed loans.

- Unified Mobile Banking Onboarding Flow.

- Mobile Banking for HUF and Minors with Guardians.

- Displaying of Product features for flagship account.

- Online Dispute Redressal (ODR) in Mobile Banking.

Internet Banking:

- Enabling of cross platform continuity for dropped off digital journeys of customer.

- Single Debit Multiple Credit Bulk payment option.

- Single Debit Multiple credit bulk IMPS.

- Scheduled Bulk facility for customers to schedule Bulk file transactions to a later
date.

UPI:

- Introduction of UPI Circle (Partial / Full Delegation) to allow users to delegate UPI
transaction authorization to trusted individuals within predefined limits.

- Enhancement of UPI AutoPay to allow customers to view and manage mandates across
different UPI applications.

- Multi-Signatory Accounts to enable business accounts to perform UPI transactions
based on a predefined authorization matrix.

- Cash Withdrawal through Micro ATM.

- UPI payments will be extended to IoT devices such as smartwatches and connected
devices.

- Loan Repayment through UPI.

- UPI services will be extended to minors aged 14-18 years with controlled transaction
limits.

- Fixed Deposit Revamp through UPI.

- National Pension System (NPS) Onboarding through UPI.

CBDC:

- Offline Tap n Pay based transaction for the CBDC.

ATMs:

- Cash deposit in loan accounts through ATMs.

- Implementation of UPI-ICD (Interoperable Cash Deposit) functionality as an acquirer.


TECHNOLOGY OPERATION


- Pre-Disbursement Validation in CBS for CERSAI charge registration

Enhanced validations in General / Agriculture loan disbursement screens to ensure
upfront creation and maintenance of CERSAI charges in CBS. This initiative improved
regulatory compliance and ensured priority in charge creation for the securities attached
before loan disbursement.

- SC Calculation on Cumulative Amount for KCCS Loan

As per the extent guidelines service charge waiver maybe permitted up to Rs. 3 lacs
inclusive of all loans of the customer under KCCS, whenever multiple loans were being
extended and cumulative amount was above Rs. 3 lacs, service charge was being collected
manually. We have implemented functionality to collect service charges by the system
automatically on the cumulative loan amount of the borrower.

- Collection of SC During Disbursement

Earlier, applicable charges were being collected after disbursement of the loan during
EOD. With this functionality, applicable charges will be collected during the disbursement
of the loan itself. Branch has to maintain sufficient balance in CASA and proceed for
disbursement.

- TD Opening without CASA for walk-in customer through our corporate website.

A new functionality has been implemented for term deposit opening and closure without
CASA account through Corporate Website of Canara Bank.

- Locker Account Closure, Refund and Closeout Withdrawal

A single screen for locker account closure, refund and closeout withdrawal has been
implemented for avoiding operational issues such as locker account closed whereas closeout
withdrawal is not done.

- Enhancement in service charges in LC & BG

Previously branches were collecting the forex service charges manually on different
types of foreign LC's and foreign guarantees, which has been automated for collection of
service charges/ commission in FCC.

- FX Margin Linkage Facility for Forward Contracts

To mitigate the risk of loss arising out of exchange rate fluctuations, bank may
stipulate margin amount at the time of sanction of forward contract limits facility based
on the risk profile of the customer. Linking of margin amount to forward contracts in FX
module is introduced.

- GEFU for exchange rate upload at Treasury

Earlier, various types of Exchange rates were being captured in CBS-FCC screen by HO on
daily basis. Now all the access / Rights are given to Treasury Wing Users to update the
Exchange rates through GEFU. The rates such as Daily Ratex, Forward Rate (Revaluation
rates, Swap rates, Swap Cash Spot rates, Swap Exchange Rates, Swap Forward Premium Points,
Forward Rate are updated by treasury directly now.

- Automation of Commission in Lieu of Exchange in BC / FT modules

To eliminate manual intervention and decrease TAT, we have fully automated the
collection of commission in lieu of exchange in FT Module and in BC Module wherever EEFC
account is being debited

- Automation Of Correspondent Bank Charges - FBK

We have automated the collection of Correspondent Bank Charges also known as
"Agent Charge", "Foreign Bank Fee" (FBK), or "Intermediary Bank
Fee" which is a fee charged for processing and clearing international fund transfer
between Correspondent Banks which has eliminated manual intervention.

- New Screen to Modify RETAD / Better rate details, with Authentication

New Screen has been introduced at front-end in FCC to facilitate modifications of
Exchange Rate data (RETAD) / Nostro credit data (RECON) & Better Rate deals flowing
through RETAD/ RECON at Integrated Treasury Wing itself which has drastically reduced
backend updations and branch complaints.

- Transformation of SWIFT Messaging format from MT to MX (ISO 20022)

All cross border foreign currency payments, securities, documentary credits from and to
Canara Bank are being routed through SWIFT network. SWIFT currently uses MT (Message Type)
messaging format standard, introduced in 1977, and same is being phased out in favour of
the new MX standard achieving better alignment with the current industry standard (ISO
20022).

The following message types have been migrated to MX in the first phase this year:

i. SWIFT MT 1 series - Customer payments

ii. SWIFT MT 2 series - Financial Institution payments

iii. SWIFT MT 9 series - Statements

These MX messages which are structured in line with SWIFT's cross-border payments and
reporting (CBPR+) guidelines, will make payments more efficient, more transparent and will
ultimately lower costs. We are the first public sector bank to transform SWIFT Messaging
format from MT to MX.

- Foreign Currency Settlement System-IBU GIFTCITY

Foreign Currency Settlement System (FCSS), a payment system within GIFT-IFSC
established by CCIL IFSC Limited to facilitate clearing and settlement of transactions
involving USD currency has been implemented in IBU GIFT CITY branch.

- SWIFT MX - Message Generation from FCUBS as per latest ISO 20022 Standards in FCUBS -
London, Dubai, GIFT City

As per the Global SWIFT standards migrating to the internationally accepted ISO 20022
MX message format, changes have been implemented in FCUBS-LONDON, DUBAI and GIFT CITY to
transmit the MX Messages.

- PPF / SSY remittances through UPI

Now customers can do subscription payment for small saving schemes such as Public
Provident Fund (PPF) and Sukanya Samriddhi Yojana (SSY) through UPI channel. Integrating
UPI for PPF and SSY remittances significantly modernises the contribution process by
removing the dependency on net banking or physical branch visits. This facility empowers
customers with the flexibility to make instant, real-time subscriptions directly from any
UPI-linked app, ensuring they never miss crucial investment deadlines.

- Facility of instant account opening through BC Tab

Now enhancements have been done in the existing SB account opening facility provided
through Business Correspondent Channel. With this, the account opening process becomes
simpler and customers can immediately start depositing and avail PMSBY / PMJJBY facilities
which will help in achieving Bank's FI parameters.

- NPS Vatsalya functionality

NPS Vatsalya is a contributory pension scheme under the National Pension System (NPS),
launched by the Pension Fund Regulatory and Development Authority (PFRDA) to secure the
financial future of children. The NPS Vatsalya scheme offers families a simple and
effective way to start building long-term wealth for their children from an early age.

- Re-KYC Facility through BC Channel

Re-KYC facility has been extended through Business Correspondent channel for low-risk
customers. Extending Re-KYC services through our Business Correspondent (BC) network
brings banking directly to the customer's doorstep, removing the need for them to visit a
branch. This move significantly reduces friction for low-risk customers, allowing them to
maintain active accounts through a quick and convenient digital update.

- Customer feedback mechanism to review BC Services

To ensure we are meeting high service standards; we have introduced a simple feedback
system that reaches customers in their own local language via SMS. By asking for their
input immediately after they use a Business Correspondent (BC) service, we get an honest,
real-time look at how our frontline operations are performing. This move not only makes
our customers feel heard and valued, but it also gives the bank the clear data needed to
fix service gaps and improve trust.

- Provision for FRSB subscription through online portal

Now a facility has been provided in our Bank's corporate website, using which our Bank
customers can subscribe to RBI's Floating Rate Savings Bond online. This digital shift
removes the hassle of physical paperwork, allowing our clients to diversify their
portfolios instantly and securely from any location.

- BBMP (Bruhat Bengaluru Mahanagara Palike)

Package developed for "Property Tax Collection through OTC mode" on behalf of
BBMP (Bruhat Bengaluru Mahanagara Palike).

- NATS 2.0

Integration with NATS 2.0 (National Apprenticeship Training Scheme) of board of
Apprenticeship and Training (BOAT) to process stipend payment to apprentices through
Canara Bank.

- MP Kamdhenu Portal

Portal for Dr. Bhimrao Ambedkar Kamdhenu Yojana portal which will act as unified portal
for 'Dairy / Cattle Loan' applications across MP State. This portal facilitates easy
access of bank loans for constructing cattle sheds, purchasing high-yielding cattle,
animal transportation, and cattle insurance.

- MACT Portal: MACT (Motor Accident Claim Tribunal)

Integration with Sub-Court Devakottai, Tamil Nadu to track the Insurance claim status
through virtual account numbers. Victims or their legal heirs of motor accidents are
getting financial compensation, timely disbursal for the awarded monetary relief by
Sub-Court Devakottai is being monitored through this portal.

- Stree Suraksha Pension Scheme under Govt. of Kerala

Stree Suraksha Pension Scheme under Government of Kerala covering almost 20-25 Lakh
beneficiaries with a monthly outflow of nearly Rs. 200-250 Crores. Eligible beneficiaries
receive a fixed sum of Rs. 1,000 per month through 'Direct Benefit Transfer (DBT)' which
is helping them getting direct payment to their UID linked bank account, ensuring
transparency and timely disbursement without middlemen.

- Haryana e-GRAS

Integration with e-GRAS System of Govt. of Haryana to Verify VPA, Raise Collect
Request, GenerateDynamicORCodeandGetStatusthrough Canara Bank. This integration allows
citizens and businesses to pay taxes and fees seamlessly by scanning a OR code or entering
a Virtual Payment Address (VPA) on their smartphones / Tabs / Laptops, eliminating the
need for physical challans or manual bank transfers. UPI payments typically avoid
Additional Transaction Fees and also providing 24/7 Availability.

- NAFED & NCCF e-KYC Solution

Integration of Biometric Authentication system for registration of beneficiaries for
payment processing under NAFED & NCCF Projects. Biometric data (fingerprint or face
authentication via Aadhaar) securely locks a user's identity. This prevents duplication,
ensures that agricultural subsidies and payments reach the intended individuals, and stops
fraudulent claims. It also replaces the need for physical paperwork and manual
verification. Verification can take place in seconds, accelerating payment settlement
through Aadhaar Payment Bridge System (APBS). It links beneficiaries directly to formal
banking and payment channels, promoting financial inclusion.

- Integration of UPI Payment Mode under GSTN Collection Package

Enhancements in the existing software of Goods and Service Tax (GST) for enabling
payment collection through UPI OR code (Quick Response Code) along with the existing
payment collection modes of INB, OTC, UPI, Debit Card and Credit card. This integration
allows citizens and businesses to pay taxes seamlessly by scanning a QR code or entering a
Virtual Payment Address (VPA) on their smartphones / Tabs / Laptops, eliminating the need
for physical challans or manual bank transfers. UPI payments typically avoid Additional
Transaction Fees and also providing 24/7 Availability.

- OTP validation for Cash NEFT transactions for walk-in customers

We have enabled OTP validation for Cash NEFT transactions for walk-in customers to
transfer up to ' 50,000 via NEFT. Under this new functionality, OTP validation must be
completed before any Cash NEFT transaction is processed.

- Continuous Clearing

Cheque Truncation System (CTS) is migrated from the previous approach of batch
processing of presentation and return sessions for clearing and settlement of cheques to
'on-realization settlement' model, wherein the processing is continuous as mentioned
below. single presentation session starts from 09:00 AM to 3:00 PM. Cheque realization TAT
is reduced from T+1 to T i.e., on same day Customer is getting Credit.

Gold Loan Progress

Performance highlights for FY2025-26


  

    
Parameter
    
Mar Rs. 25
    
Dec Rs. 25
    
Mar Rs. 26
    
O-o-O Growth
    
YOY Growth
  
  

    
Gold Loans
    
1,81,351
    
2,21,358
    
2,45,448
    
24,090 (10.88%)
    
64,097 (35.34%)
  
  

    
Net NPA
    
103.6
    
61.72
    
70.37
    
8.65
    
-33.23
  
  

    
Net NPA %
    
0.06%
    
0.03%
    
0.03%
    
-
    
-
  


- Gold loan business has crossed Rs. 2,45,000 Crores as at 31.03.2026

- Number of gold loan accounts crossed 1.02 Crores

- Business has grown by Rs. 64,097 Crores (35.34%) during FY 2025-26

- Net NPA decreased during FY2025-26 Key Initiatives during FY 2025-26

- Drawing Power is being updated on daily basis for Gold overdraft loans, based on the
market rate of gold jewellery.

- SOP for claim settlement to gold loan borrowers in lieu of lost gold jewellery, which
has been approved by System and Procedure Committee and the same is incorporated in the
Gold loan Policy for FY 2026-27.

- The functionality to capture the data on purity of gold jewellery certified by GPTM,
in LAPS & DLP package has been enabled.

- In the Board approved Gold Loan Policy for FY 2026-27, Vertical has incorporated all
the changes as per the RBI Master directions on lending against Gold and silver
collateral, dated 06.06.2025 and reiterated by RBI on 28.11.2025.

- Change request has been submitted for the development of new mobile app (CAN JAP) to
capture Gold Jewellery image and jewellery details like gross weight, deductions, Gold
purity, net weight assessed during appraisal process by Jewel Appraiser in the Branch.

- Change request has been submitted to develop the option to maintain Gold jewel packet
movement details in CBS, for tallying the physical gold loan packets available with the
branch.

FINANCIAL INCLUSION

As a part of financial inclusion drive, the Bank had made its products and services
available to financially excluded and marginalized sections of the society. As per the
Government of India and the Reserve Bank of India directions, the Bank has been proactive
in financial inclusion efforts, with key interventions, viz., expanding banking
infrastructure, offering appropriate financial products, making extensive & intensive
use of technology and advocacy of financial literacy.

- Bank has made significant efforts to empower underserved communities through the
implementation of the Pradhan Mantri Jan Dhan Yojana (PMJDY). We have opened 3.28 Crores
of PMJDY accounts. Additionally, we have been enrolled in schemes like PMJJBY (103.56
Lakhs), PMSBY (319.74 Lakh), and APY (68.75 Lakh), further enhancing their financial
security. Canara Bank's initiatives demonstrate their strong commitment to underserved
communities, financial inclusion and socio-economic empowerment.

- Bank has opened 3.28 Crores accounts under PMJDY, having total outstanding balance of
Rs. 25,721 Crores in those accounts with average balance of Rs. 7,841 per account.

- With regard to extending banking services through the BC model, the Bank has 15000
Business Correspondent locations out of which 5483 are SSA and 9517 are Non-SSA locations.

- Bank formed 'Canara Financial Advisory Trust' managed by Managing Trustee and Deputy
Managing Trustee to take care of the affairs of the Financial Literacy Centres (FLCs) of
the Bank as well as the FLCs promoted by the Regional Rural Banks (RRBs) sponsored by the
Bank. The Bank has total 150 FLCs (118 FLCs sponsored by Canara Bank and 32 FLCs sponsored
by RRBs) in districts & blocks level across the country, managed by the Counsellors
and Asst. Counsellors. Counsellors should have sound knowledge of banking, law, finance,
requisite communication and team building skills, etc. Individuals such as retired Bank
officers, with domain knowledge in agriculture, ex-servicemen, etc., may be engaged as
credit counsellors. The broad objective of the FLCs will be to provide free financial
literacy / education and credit counselling. During FY 2025-26, 23,646 FLC camps were
conducted wherein 23,16,767 persons were educated and 1,57,208 persons were counselled.

- As per RBI directions, 243 CFLs are running across 8 States and one Union Territory
with funding from DEA Fund of RBI and FIF of NABARD collaboration with NGOs. Funding
Agency is providing 90% of OPEX and 100% of CAPEX to NGOs for running CFLs smoothly to
spread Financial education to financially excluded persons in remote areas.

- During the current year 2025-26, the bank settled 6910 death claims under the PMJJBY,
totalling Rs. 138.20 Crores, and 2206 cases under PMSBY, amounting to Rs. 44.12 Crores.
Since its inception, the bank has settled 49973 death claims under the PMJJBY scheme,
totalling Rs. 999.32 Crores, and 12873 cases under PMSBY, amounting to Rs. 257.46 Crores.

Scheme Enrolments including Renewals as at March 2026


  

    
Scheme Enrolments including Renewal
    
As at March 2026
  
  

    
Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)
    
103.56
  
  

    
Pradhan Mantri Suraksha Bima Yojana (PMSBY)
    
319.74
  
  

    
Atal Pension Yojana (APY) Active Enrolment
    
68.75
  


AADHAAR ENROLMENTS UPDATION CENTRES:

The Bank is a Registrar and Enrolment Agency for Aadhaar Enrolment. As per UIDAI
guidelines Bank has established 500 ASKs.

EMPOWERING WOMEN:

Women Empowerment Section at Head office and Centre for Entrepreneurship Development
for Women (CEDW) at 26 Circle Offices and 178 Regional offices across the country are
working relentlessly towards economic empowerment of women. These CEDWs have reached
potential entrepreneurs, undertaken counselling, supported their training needs, provided
finance and arranged marketing facilities. A total of 234 Programmes (17068 beneficiaries)
were organized by the CEDWs during FY 2025-26.

Flow of Credit to Women Beneficiaries:

As against RBI's requirement of 5% of Net Credit to women beneficiaries, the Bank has
advanced 28.93% of Net Bank Credit as at March, 2026. Over 80,19,433 Women are assisted to
the tune of Rs. 2,58,188.05 Crores.

Lead Bank Responsibility:

As on 31.03.2026, Our Bank has been assigned with:

- State Level Bankers Committee (SLBC) convenorship in two states i.e. Karnataka &
Kerala and Union Territory Level Banker's Committee (UTLBC) convenorship in Lakshadweep.

- Lead Bank Responsibility in 61 Districts across 8 States and 2 Union Territories viz.
Andhra Pradesh (6), Bihar (1), Delhi (3), Haryana (3), Lakshadweep (1), Karnataka (15),
Kerala (7), Tamil Nadu (7), Telangana (4) & Uttar Pradesh (14).

INTERNATIONAL OPERATIONS AND BUSINESS

Canara Bank has 4 overseas branches, viz., London (UK), New York (USA), Dubai
International Financial Center - DIFC (UAE) and IBU GIFT City Gandhinagar, Gujarat.
Besides the above 4 branches, the Bank has a Representative Office at Sharjah (UAE) and a
wholly owned subsidiary; Canara Tanzania Limited (erstwhile Canara Bank Tanzania Limited)
at Dar Es Salam (Tanzania).

Total Business of the overseas branches aggregate to Rs. 2,08,178.48 Crores (USD
21,951.65 Mn) comprising deposits to the tune of Rs. 1,31,773.50 Crores (USD 13,895.03 Mn)
and advances to the tune of Rs. 76,404.98 Crores (USD 8,056.62 Mn) as at March 2026.

Canara Tanzania Limited (erstwhile Canara Bank Tanzania Limited), a wholly owned
subsidiary in Tanzania, has transferred its assets and liabilities to Exim Bank Tanzania
Limited and ceased its operations with effect from 21.12.2024. The license has been
surrendered to Bank of Tanzania on 23.12.2024. Bank of Tanzania had acknowledged the
receipt of surrender of banking license of defunct CBTL on 05.05.2025. Further, the
divestment process of said entity is in the final phase of completion.

ASSET QUALITY

The sustained focus to contain risk, well supported by broad-based recovery in economic
growth, kept the asset quality robust in FY2026. Gross NPA of your Bank stood at 1.84%, an
improvement of 110 bps YoY while the Net NPA stood at 0.43%, an improvement of 27 bps YoY.
The improvement in asset quality was seen across all sectors. Overall Gross NPA declined
to Rs. 22,740 Crores as of March 2026 from Rs. 31,530 Crores in March 2025 and Net NPA
declined to Rs. 5,209 Crores as of March 2026 from Rs. 7,353 Crores in March 2025. The
cumulative Cash Recovery including Recovery in written off accounts stood at Rs. 9,161
Crores and upgradation at Rs. 814 Crores during FY 2025-26. Bank has recovered Rs.
7,642Croresunderrecoveryinwrittenoffaccountsduring FY 2025-26. Slippage during the year
has contained to Rs. 7,030 Crores. Provision Coverage Ratio (PCR) improved by 151 bps and
stood at 94.21% as at March 2026 against 92.70% as at March 2025.

The Bank believes that continuous day-to-day monitoring is the first step towards
reduction in non-performing loans and in ensuring good recovery. For this, the Bank
undertook various steps and formulated strategies to augment recoveries and reduce
slippages. Bank has strategies to touch each and every NPA account in a scientific manner.

Bank has centralised actions under SARFAESI Act 2002 at 178 Regional Offices and 43 ARM
& SAM Branches resulting Bank sales as well as resolution through SARFAESI actions
increased manyfold. During FY 2025-26, 2407 properties were sold amounting to Rs. 1,824
Crores and 5620 accounts were settled / closed/ upgraded amounting to Rs. 1,216 Crores on
account of initiating actions under the SARFAESI Act. Being a member of BAANKNET (Bank
Asset Auction Network) Portal, an e-auction site for putting properties under
Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest
(SARFAESI) Act 2002, Bank has put highest number of properties on auction, highest under
property sold and highest resolution among PSBs during FY 2025-26.

Further, Bank had conducted 8496 Recovery Meets during FY 2025-26 that has resulted in
settlement of 2,64,461 accounts covering book liability of Rs. 5,361 Crores.

Bank has popularised "Electronic One Time Settlement (e-OTS)" Package in our
Bank's website for Small Value NPA accounts under Non-Discretionary Non-Discriminatory
Scheme.

Bank has also adopted the following strategies for recoveries and reduce slippages:

1. To have a proper monitoring of the portfolio of Agriculture, MSME and Retail Loans
we have taken a cluster / area approach with dedicated recovery officers.

2. Proper allocation of small NPA accounts to Recovery Agents

3. Bank has formulated various special OTS Schemes for settlement of Small Value
Agriculture, Education Loan, MSME Loans etc.

4. Active participation in all National Lok-Adalats & regular Weekly Can-Adalats at
all Regional Offices and Monthly Mega Can-Adalats at all Circle Offices.

5. Bank has initiated the SARFAESI action in all eligible NPA accounts and continued
the action till conclusion / disposal of asset & recovery in the account. We are also
listing / publishing the auction property details on Bank's Website, Newspaper etc.

As on 31.03.2025, 378 cases have referred to NCLT under IBC for resolution wherein our
Bank is having Book liability exposure of around Rs. 29,584 Crores. Out of which, 339
cases admitted by NCLT with our Bank's aggregate admitted claim of Rs. 27,931 Crores. Our
Bank is expecting substantial recovery during FY 2025-26 through resolution / liquidation
in these NCLT referred cases. During FY 2025-26 Bank has recovered Rs. 1,599 Crores
through cases referred to NCLT.

MANAGEMENT

Bank has a dedicated Risk Management Wing which ensures proper identification,
measurement, monitoring and mitigation of all pertinent risks and promotes compliance
culture with an effective reporting system. Risk Management serves as a key enabler in
decision making by facilitating effective resource allocation in line with the Bank's risk
appetite, ensuring that strategic decisions are made with thorough consideration of both
risks and opportunities. The guiding principles to manage risk in the Bank is compliance
of regulatory & legal requirements and achieving balance between risk and return,
while ensuring independence of risk and business functions.

The Bank has put in place an independent Risk Governance Structure, in line with
regulatory guidelines and industry best practices, which clearly delineates roles and
responsibilities of its members. Board of Directors is the highest governing body and is
duly assisted by the Risk Management Committee of the Board (RMCB) and various executive
level risk management committees viz., Enterprise Risk Management Committee (ERMC), Credit
Risk Management Committee (CRMC), Market Risk Management Committee (MRMC), Operational
Risk Management Committee (ORMC), Asset Liability Management Committee (ALCO), Group Risk
Management Committee (GRMC) etc. To make risk governance and culture more pervasive across
the Bank, risk management & compliance committees are also formed at administrative
units throughout the country with active involvement of field functionaries.

Responsibility for the effectiveness of overall risk management throughout the Bank and
its group entities lies with Group Chief Risk Officer (GCRO), who is directly reporting to
Managing Director & Chief Executive Officer (MD & CEO). GCRO monitors the overall
effectiveness of risk management throughout the bank vide various risk reports. In this
regard, the Bank utilizes Integrated Risk Management Solution for integrated overview of
all the risks.

Further, the Bank has also set-up an Assurance Committee (Solo and Group Level) which
comprises Risk, Compliance & Inspection units to bolster collaboration across
different lines of defence and to institutionalize effective risk culture and governance
structure. The Bank has also aligned Key Performance Indicators of all the functional
units with Key Risk Indicators for inclusive and risk-oriented approach towards managing
business.

A brief overview of various risk management processes of the Bank is furnished as
under:

a) Credit Risk Management:

Bank has put in place a comprehensive Board approved Credit Policy and Credit Risk
Management Policy which articulates Bank's approach to identify, measure, monitor &
control / mitigate and actively manage Credit risk. Bank has in place a robust system for
internal credit ratings, appraisal, approval and monitoring process. Bank utilizes robust
internal Credit Risk assessment models and scorecards to assess credit worthiness of the
borrowers. These are internally developed models and undergo multiple rounds of rigorous
validation and back testing, which include both internal assessments & external
reviews. The entire process of the Loan review and monitoring is duly administered by an
independent Credit Administration & Monitoring Wing. Moreover, the Bank's risk-based
pricing framework ensure adequate pricing of credit risks.

b) Market Risk Management:

Market risk is managed through a well-defined Board approved Market Risk Management
Policy and Integrated Treasury Policy, which governs the management of market risk
captured through various limits / triggers. Mid Office Unit, Risk Management Wing monitors
these limits on a daily basis for timely mitigation. A reporting framework has been put in
place for effective and timely monitoring of market risk limits and triggers which are
being reviewed periodically based on the risk appetite of Bank.

c) Operational Risk Management:

Operational Risk Management framework in the Bank is based on ethics, organization
culture and strong operating procedures, involving corporate values, internal control
culture, effective internal reporting and contingency planning. The Bank has adopted
policy for management of Operational Risk, which covers aspects, such as, Operational Risk
Management framework, Outsourcing Activities and Business Continuity Plan, Key Risk
Indicators (KRI), Risk Control & Self-Assessment (RCSA) workshops to measure and
manage Operational Risks. Further the Bank conducts various Risk Culture & Risk
Awareness Assessment programs for employees to support effective risk management, which
promotes sound risk-taking and ensure that emerging risks or risk-taking activities beyond
the risk appetite are recognized, assessed, escalated and addressed in a timely manner.

d) Assets Liability and Liquidity Risk Management:

The Bank endeavours to maintain adequate liquidity in the system while maintaining NIM
at optimum level with given balance-sheet profile of the

Bank. In the long run, the Bank aims to maximize Shareholders' wealth by improving
Return on Asset (RoA) and Return on Equity (RoE).

Bank deploys various standard tools viz., Structural Liquidity Statement (SLS),
liquidity ratios, Basel defined stress liquidity ratios viz., Liquidity Coverage Ratio
(LCR) and Net Stable Funding Ratio (NSFR) to measure and manage liquidity risk. Interest
Rate Sensitivity (IRS) Statements are used to measure repricing gaps of assets and
liabilities and its consequent impact on Bank's earning (i.e., Earning at Risk) under
different rate cycle movement. A long-term impact of change in market interest rate on
Shareholder's net-worth is measured through change in economic value of equity approach.

Different stress test scenarios are further used to evaluate the resilience of the Bank
under severe liquidity run-off and adverse interest rate movement. Based on the probable
adverse movement of market variables - the Bank develops Contingency Funding Plan (CFP)
with inbuilt trigger points and defined actionable across different business and admin
units.

e) Enterprise Risk Management:

Enterprise Risk Management (ERM) is the process of managing all of Bank's risks within
an integrated and centralized framework. It is an on-going, proactive and dynamic process
to identify, assess, manage and communicate risks that may impact objectives to meet the
overall strategic goals of the organization. In this regard, Bank has constituted an
Enterprise Risk Management Committee (ERMC) committee comprising of senior management
formed with primary objective of management and monitoring of risk at an enterprise level.

Therefore, as a part of holistic approach towards managing risks, the Bank conducts a
comprehensive assessment of all material risks under Internal Capital Adequacy Assessment
Process, driven by the core guiding principles of proportionality, continuity,
materiality, stress testing, sound governance, capital quality, etc.

Recognizing that advanced risk management practices rely on seamless data flow and
integrity, the Bank has leveraged technology to automate its core risk management system
and processes, enabling timely and effective management actions.

f) Group Risk Management:

The Bank has put in place a Board approved Policy on Group Risk Management to manage
the risks involved in the functioning of the Group Entities and ensure that adequate risk
management systems are in place in all the Group Entities. The Group Chief Risk Officer
(GCRO) of the Bank is supervising the risk management activities of the Group Entities.

g) ESG & Climate Risk Management:

Environmental, Social and Governance (ESG) is one of the emerging concern areas for
Banks. Envisaging the importance, Bank has formed a ESG Committee (CGM / GM level) &
ESG Working Group (DGM / AGM level) for overall implementation of ESG practices and Board
Level Sub Committee oversees the same. Bank has in place the Board approved ESG Policy
& publishes Sustainability Report on an annual basis, which outlines the Bank's
commitment, initiatives & actions that are built around its Founding Principles, in
alignment with the United Nation's Sustainable Development Goals (SDGs).

h) Disclosures:

To promote transparency, trust and accountability, Bank discloses all the relevant
risks and mitigation plan to its stakeholders for meaningful insight into the functioning
of the Bank. In this regard, the Bank has a board approved Disclosure Policy in place,
which is being reviewed on an annual basis.

i) Basel Norms Implementation:

The Bank complies with RBI Guidelines on Basel III Capital Regulations and remains
adequately capitalized as per the current requirements. Further, the Bank is comfortably
placed and remains well above the regulatory requirements in terms of LCR, NSFR and
Leverage Ratio as well.

COMPLIANCE TO INTERNATIONAL STANDARDS

Bank is certified with ISO 27001:2013 for Data Centre, Near Data Centre, Disaster
Recovery Site, Information Technology Wing and Technology Operations Wing.

Bank has undergone upgradation of ISO 27001:2013 certification to ISO 27001:2022
certification. Audit has been completed and Bank is certified with ISO 27001:2022. The
certification is valid till 11/04/2026.

It is certified that the Information Security management system of the organization has
been assessed and found to be in accordance with the requirements of the ISO 27001:2022
standard.

lNTEGRATED TREASURY

Aggregate investments Domestic (net) of the Bank stood at Rs. 3,99,081.64 Crores as at
March 2026. Modified duration of the investment portfolio and Available for Sale (AFS)
portfolio stood at 4.48 and 5.10 as at March 2026 respectively. The yield on investments
stood at 6.98% as at 31st March 2026. The trading profit under domestic treasury
operations during financial year is Rs. 5,307.95 Crores including profit on sale of stakes
in subsidiaries of Rs. 2,006.16 and revaluation gain of ' 1,368.36 Crores for HFT &
FVTPL as on 31.03.2026.

The Bank continues to be an active player in Government securities market as a Primary
Dealer. The total amount of bids submitted for underwriting was Rs. 1,06,255 Crores out of
which the underwriting commitment accepted by RBI was Rs. 64,928 Crores. With regard to
treasury bills under PD business as against minimum success ratio of 40% to be achieved in
each half year, the Bank has achieved 41.99% during the first half and 44.00% for second
half of Financial Year 2025-26.

Foreign Business Turnover of the Bank aggregated to Rs. 2,24,711 Crores, comprising of
Rs. 83,589 Crores under exports, Rs. 51,013 Crores under imports and Rs. 90,169 Crores
under remittances during the year ended March 2026.

(organisation and support services 

Branch Network - Expanding Pan India Presence 

With aim to expand the reach, Bank has added 263 domestic branches during the year. As
at March 2026, the Bank had 10097 domestic branches, including Specialized Branches.

Composition of Branch Network 


  

    
Category
    
No. of Branches
    

  
  

    

    
31.03.2024
    
31.03.2025
    
31.03.2026
    
Opened during the year
  
  

    
Metropolitan
    
1843
    
1866
    
1885
    
29
  
  

    
Urban
    
1907
    
1944
    
1987
    
48
  
  

    
Semi-urban
    
2751
    
2900
    
3025
    
126
  
  

    
Rural
    
3103
    
3139
    
3200
    
60
  
  

    
Overseas
    
4
    
4
    

    

  
  

    
Total domestic Branches
    
9604
    
9849
    
10097
    
263
  


Note: 

1. Out of 263 Branches, 250 Branches are general Banking Branches and 13 are
Specialized Branches (RAH-5, MSME SULABH-1 & ARM-7).

2. Domestic branches were merged during the year: 15

3. The total Specialized Branches of the Bank stood at 628 as at March 2026.

human resources 

PERSONNEL PROFILE 

As at 31st March 2026, the Bank had 81827 employees on its roll. The cadre-wise
break-up of manpower for the last 3 years are as under:


  

    
Cadre
    
March 2023
    
March 2024
    
March 2025
    
March 2026
  
  

    
Officer
    
52241
    
52607
    
52652
    
53745
  
  

    
Clerk
    
21509
    
19651
    
19197
    
19514
  
  

    
Sub Staff / PTE
    
11228
    
10380
    
9411
    
8568
  
  

    
Total
    
84978
    
82638
    
81260
    
81827
  


Total staff strength of the Bank comprised of 65.68% Officers, 23.85% Clerks and 10.47%
Sub Staff / PTE. 

The Women staff strength of the Bank was 26600 constituting 32.50% of the total
employees. The total number of ex-servicemen staff as at March 2026 stood at 5077. There
were 2570 Differently abled persons (DAPs) on the rolls of the Bank.

IMPLEMENTATION OF RESERVATION POLICY: 

The Bank has been adhering to the Reservation Policy in respect of Scheduled Castes
(SC), Scheduled Tribes (ST), Other Backward Classes (OBC), Economically Weaker Sections
(EWS), Ex-Servicemen (ESM) and Persons with Benchmark Disabilities (PwBD), as per the
Government of India guidelines.

Our Bank has nominated Executives in the rank of CGM/ GM as Chief Liaison Officers for
SCs/STs/PwBDs/Ex- servicemen and for OBCs / EWS respectively who ensure compliance of
various Government guidelines pertaining to implementation of Reservation Policy in the
Bank. Our Bank has also set up a Reservation Section under the direct control of Chief
Liaison Officers for monitoring Reservation and other matters related to SC/ST/OBC/
EWS/PwBDs/Ex-Servicemen employees.

Category-wise representation in the organization: 

The representation of SCs/STs/OBC/EWS/PwD/ESM employees in our Bank as on 31st March
2026 is as under:


  

    
Cadre
    
TOTAL
    
Out of which
  
  

    

    

    
SCs
    
STs
    
OBCs
    
EWS
    
PwD*
    
ESM*
  
  

    
Officer
    
53745
    
9425
    
4149
    
17819
    
709
    
1631
    
650
  
  

    
Clerical
    
19514
    
3596
    
1286
    
6500
    
273
    
675
    
3257
  
  

    
Sub-Staff
    
8568
    
3472
    
631
    
2498
    
0
    
264
    
1170
  
  

    
Total
    
81827
    
16493
    
6066
    
26817
    
982
    
2570
    
5077
  


* Also belongs to SC/ST/OBC/EWS/UR category.

Details of the posts filled up by the candidates of SC/ST/OBC/ EWS/PwBD/ESM during the
FY 2025-26 at various levels: 

During the FY 2025-26, our Bank recruited 2976 employees in various cadres. The
category wise details are as under:


  

    
Cadre
    
TOTAL
    
Out of which
  
  

    

    

    
SCs
    
STs
    
OBCs
    
EWS
    
PwBD*
    
ESM*
  
  

    
Officer
    
1667
    
221
    
96
    
383
    
159
    
52
    
NA
  
  

    
Clerical
    
1272
    
252
    
98
    
255
    
123
    
35
    
187
  
  

    
Sub-Staff
    
37
    
24
    
2
    
4
    
0
    
0
    
NA
  
  

    
Total
    
2976
    
497
    
196
    
642
    
282
    
87
    
187
  


* Also belongs to SC/ST/OBC/EWS/UR category.

RECRUITMENT: 

During the FY 2025-26, Bank recruited 2934 persons in various cadres. Out of which,
1266 were women employees, consisting of 43.14% of total recruitment. The category wise
representation of newly recruited employees is as under:


  

    
Total
    
SCs
    
STs
    
OBCs
    
EWS
    
PwBDs*
  
  

    
2934
    
472
    
194
    
636
    
282
    
87
  


* Also belongs to SC/ST/OBC/EWS/UR category.

Note: Data Does not include Compassionate Appointment.

INITIATIVES: 

- Engagement of graduate apprentices - In compliance with the Apprentices Act, 1961,
our Bank has been engaging Graduate Apprentices for a period of one year. Accordingly, our
Bank has released an advertisement to engage 3,500 graduate Apprentices for FY 2025-26. At
present 3,015 Apprentices are undergoing Apprenticeship Training in various Branches
across India for a period of one year.

- Monthly sessions on Work-Life balance for employees.

- Cross Bank Training:

Cross Bank Training is an initiative of CIBM wherein specialized training program such
as "NARI - Nurturing Aspiring Role Models in Inclusive Banking" was conducted
for women executives of Scale IV and above from other PSBs and SBI. The programme
facilitates inter-bank knowledge sharing, leadership development and capacity building
among senior women executives. It also strengthens collaboration across banks and promotes
best practices, thereby contributing to a more inclusive and empowered leadership
ecosystem in the banking sector.

- Canara Resume: 

Canara Resume is an online program designed for employees returning to duty after
Maternity or Sabbatical leave. Monthly webinar sessions are conducted a few months post
re-joining, to support smooth transition back into the work environment. In addition, a
two-day online training program has been conducted twice, ensuring focused re-orientation,
skill upgradation and continued support for returning employees.

- RKY (Rashtriya Karma Yogi): Rashtriya Karma Yogi training programmes were conducted
across all centres as per the directions of GOI, successfully achieved the target of
training 25000 staff under the programme.

- Know Your Circular (KYC) Quiz: KYC Quizzes were conducted for all the employees up to
Scale V and made mandatory for the eligible officers to get three marks in APAS this year.

- Conducted Pre-promotion training to eligible employees from Sub-staff to Scale IV.

- Circular Synopsis: The details of circulars issued in a day are being shared with the
employees through e-mail on the subsequent day.

- Collaborations: CIBM Manipal has also taken the Membership of Indian Society for
Training & Development. Collaboration with SBI Foundation for the training of PwD
(Visually Impaired and Speech and Hearing Impaired) employees has also been entered into.

- AR/VR (Augmented Reality & Virtual Reality) Training: Bank developed an
innovative training methodology using Augmented Reality (AR) and Virtual Reality (VR)
technologies to enhance the on boarding experience for new staff, equipping them with
necessary skills and confidence from day one.

- WITI (WhatsApp Interactive Training Initiative):

A new-age technology initiative by the Bank, wherein the Bot generates responses for
the queries / doubts of the employees using Gen-AI technology through WhatsApp 24X7.

- Radio CIBM: This is a new initiative by the Bank, where episodes in the form of
podcasts are being released periodically through which the employees of the Bank are
educated on Banking news, policies & regulatory guidelines, circulars and Do's &
Don'ts on various procedures at workplace, etc.,

- T-SAT (Technical Skill Assessment Test): As per the

EASE 7.0 reforms, Bank has conducted T-SAT to all the employees mandatorily from CSA to
Scale-V based on their job-roles to get two marks in APAS this year.

- Wellness Within - Yoga Series: Wellness Within is a health-focused digital initiative
wherein guided

Yoga sessions conducted by certified trainers are recorded and made available for staff
access. It enables employees to practice wellness routines at their convenience,
supporting physical fitness, stress management and overall well-being. The initiative
promotes a healthy work-life balance and encourages a culture of preventive healthcare
through simple, accessible and self-paced learning.

- CIBM V-Learn: 

It is a structured digital learning initiative aimed at strengthening staff capability
through expert-led video modules developed by CLDC / CCoE faculties. It facilitates
standardized knowledge dissemination across the organization, ensuring uniform
understanding and consistency in learning. The platform promotes self-paced,
anytime-anywhere access, thereby enhancing training reach, improving efficiency and
supporting continuous professional development with minimal disruption to day-to-day
operations.

- Learn Local Language:

Learn Local Language is a focused digital learning initiative wherein L&D staff
develop short video modules to help employees acquire basic proficiency in regional
languages. It is particularly beneficial for staff posted in non-home states, enabling
them to communicate effectively with customers and local stakeholders. The initiative
promotes inclusivity, enhances customer service quality, and supports smoother integration
of staff into diverse linguistic environments through easy, self-paced learning.

- Audio Books: 

Audio Books Library is an initiative of CIBM wherein key highlights of daily circulars
are converted into short audio clips and made available for staff. It enables employees to
conveniently listen to important updates, ensuring better accessibility, quick
understanding, and effective dissemination of information across the organization.

- Mentor - Mentee Concept:

The existing mentorship programme has been digitized and integrated into the HRMS
Portal of the Bank to facilitate the development and implementation of the digital
Mentorship Programme. Further, to institutionalize mentoring

as a core developmental intervention and extend its benefits across all officer cadre,
the Mentoring Concept-Interactive Sessions has been introduced for all officers in Scale I
to IV who are not covered under existing PO or Women Mentoring programme. Under this
initiative, Mentors shall be conducting at least one structured interactive session on a
half-yearly basis either in physical mode / through approved virtual platforms.

- Emotional Champions:

In order to enhance the emotional well-being of employees, 307 executives in Scale V
and VI have been identified and nominated as Internal Emotional Champions. These Emotional
Champions will facilitate internal peer support and counselling for employees. The details
of the nominated Emotional Champions are available in CANNET under HRD - CAN-EASE, where
employees may reach out to them whenever emotional support or guidance is required.

- As instructed by Top Management, to create a pool of credit officers, a special
program on Core Credit has been initiated from FY 2025-26 for willing Branch Heads in
Scale II / III / IV. The program is being conducted in four phases of one week each. The
phases are classroom program at SBI Gurgaon / Hyderabad followed by On-the-Job Training
(OJT) at LCB / MCB, HO-LCC vertical and HO-GTPC vertical at Manipal. So far, 261 employees
have been trained under this program.

- During FY 2025-26, seven in-principle sanctions have been accorded for the opening of
new Holiday Homes.

- Introduced scheme of Absorption of Tax on Perquisites of employees from FY 2025-26.

- Opened Canara Care Home at Chennai in addition to Delhi, Vellore and Mumbai.

- Enabled Auto approval (without authorization) of certain staff benefits such as -
conveyance and Mobile charges expenses up to Scale I.

- Payment of PLI for the FY 2024-25 to Employees up to Scale III.

- Introduction of New Schemes, viz, Reimbursement of Fitness Expenses and Wellness
expenses under Staff Welfare measures.

- Our Bank's Hindi in-house magazine 'Canara Jyoti' and bilingual in-house magazine
'Shreyas' were awarded with the Best In house Magazine Award for the year 2025-26 on 29th
September, 2025 by Public Relation Council of India for Corporate Collaterals held at Goa.

- Canara Bank's In-house magazine 'Shreyas has been awarded the Best In house
Magazine-Corporate Communications by the Public Relation Society of India on 13th February
2026 held at Dehradun.

- During Hindi Day and 5th All India OL Conference held at Gandhinagar, Gujarat on
14-15 September 2025 TOLICs Convened (TOLICs constituted under the Convenorship our Bank
pan India) by our Bank have won "NARAKAS Samman 2024-25" from Dept. of Official
Language, Ministry of Home Affairs, GOI in various categories.

- During the Joint Regional Official Language conference of Central, West, South and
South- West regions held at Indore on 20 January 2026, the Honourable Union Minister of
State for Home Affairs Shri Bandi Sanjay Kumar honoured the Town Official Language
Implementation Committee (Bank & Insurance), Bengaluru with the "First"
prize (Consecutively for the Third Time) of the Regional Official Language Award for
excellent implementation.

- Under the aegis of Department of Financial Services, Ministry of Finance, Government
of India, a two- day seminar / review meeting was organized at Mussoorie on 12-13 June
2025 for all Banks / Insurance companies / financial institutions. Canara Bank received
the Third prize in 'C' Region for excellent official language implementation by the
Department of Financial Services.

- Canara Bank's in-house magazine "Canara Jyoti" was awarded the Best
Magazine Award by PRCI in 15th Excellence Awards 2025.

- Encouraging Sporting Activities: Facilities are provided to Sportspersons to
participate in competitions at District / State / Zone / National / International level
competitions.

- Employees who are taking up sports activities are provided with 75 Days of Special
Leave in a calendar year. Sportspersons are provided necessary leave without any
restrictions towards preparations/ participation in competitions.

- Sportspersons recruited under sports category are rewarded with Five Special
Increments & Three Out of Turn Promotions for having secured Medals in National /
International level competitions.

- Sportspersons are provided with 100% medical reimbursement for sports injury &
rehabilitation including physiotherapy for faster recovery.

- Sportspersons are provided with Out-of-Pocket Expenses (OPE) & Diet Allowance
during their training camps & competitions.

- Compendium for Retirees released in the presence of MD & CEO with comprehensive
guidelines and details on eligible post-retirement benefits including welfare measures.

- Appointed Nodal Officer at Head Office to get guidance / assistance to claim eligible
Terminal and other benefits for family members of Canara Bank employees who die in
harness.

- Auto e-mail trigger enabled to Pensioner's e-mail upon modification of profile
details such as Address, Mobile No., e-mail ID, Aadhaar and PAN updation, change in
Pension A/c No. & Pension drawing branch.

- Provision is given in HRMS package for Pension Fund to upload the Pensioner's
photograph and capture the same in Digital PPO.

- In HRMS package we have enabled auto approval of Voluntary Provident Fund (VPF)
updates once the subscriber submits the application.

- In HRMS package we have enabled the facility of Partial payments or full closures of
Repayable Withdrawal Loans.

- The HRMS package automatically triggers e-mail notifications to the employee,
respective branch, Circle office (CO), and HRM Section upon the settlement of SPF and
Gratuity amounts.

- Automated e-mail notifications are sent to the respective branch and employee
immediately upon the sanction of repayable withdrawal and non-repayable withdrawal via the
HRMS package.

- The following modules developed newly / handled manually and brought up in HRMS
(Automated) for FY 2025-2026.

1 Transfer Appeal module

2 Transfer grievances module

3 Mentoring module for women & prob., officers

4 Module for booking appointment for counselling

5 Service card updation module

6 HRMS SEP access module

7 HRMS feedback module

8 Apprentice Exit Module

9 Apprentice Attendance Marking

10 Apprentice Photo upload

11 Apprentice Termination

12 Apprentice Stipend payment module

13 Quarters / Personal leave conveying module

14 Seniority list of all officials

15 Availment of leave confirmation module

16 DA tracker module

17 Strike data updation module

18 HRMS ticketing tool module

19 Digital attendance register

20 TPO review module

21 HOTO module

22 Incentive Short excess pay module

23 Incentive Annual fee reimbursement module

24 Litigation page

25 Apprentice profile page

26 Area classification module

27 ODI agreed module

28 TPO & HRA integration page

29 PWD data confirmation page

30 Various willingness pages

31 Laptop / I pad facility to CGM / GM

32 SWM - Wellness / fitness allowance pages

33 Revamped photo upload module

34 Un-authorised absence module

35 Incentive Non-intimation module

36 DA appeal & Review module

37 Canara Prashikshan - Internal training module

38 Canara Prashikshan - External training module

39 Union / Welfare Association - willingness to increased subscription page

40 ODI agreed module

41 Automation of conveyance expenses

42 Incentive payment through STP

43 SPF NRW automation

44 Automation of mobile call charges

45 Gratuity settlement - Auto GL process

46 Bio-data Clearance - automation SKILL DEVELOPMENT & TALENT MANAGEMENT

- Human Resources are the most valued assets and success lies in developing, retaining
and transforming them to act as strategic business partners. Treating people as resources,
rewarding them equitably and integrating their goals with that of the organization through
suitable HR policies are the present mantras to "Organizational Excellence".
Also, with a fast-changing banking landscape, skills and qualifications acquired need
continued upgradation and there is need for employee training support at periodical
intervals to keep them abreast of the latest developments. Accordingly, the HR functions
of the Bank are getting tuned in this direction and are moving ahead to do this new
transformational role.

- Bank has adopted the new 52 / 26-week induction training module as recommended by the
CVC for the newly recruited POs & SWOs respectively. In addition to this, mentoring
concept is in place for the benefit of the newly recruited POs to help them to get
acclimatized with Bank's culture, tradition and ethos.

- Bank is imparting training in various functional areas to build and upgrade
competencies through the one Apex Centre of Excellence at Manipal (CIBM- Canara Institute
of Banking & Management) and two Centres of Excellence at Bagaluru and Gurugram,
supported by 26 Canara Learning & Development Centres established across the country.

- Functional trainings are imparted to staff members in various cadres by drawing
training calendars in consultation with Circle offices. In the Financial Year 2025-26,
1395 programmes were conducted in which 146953 employees were trained, a total of 80091
employees got at least one training in the Financial year which is almost 97.87 per cent
of the total employee strength of the Bank.

- In order to acclimatize them with their new roles and responsibilities, Executive
Development Programs (EDPs) is provided to Executives upon their promotion at institutes
of repute like ASCI Hyderabad, MDI Gurugram. During FY 2025- 26 around 475 executives have
attended EDP & Customised Leadership Development Program was conducted for 871
Executives (CGMs, GMs, DGMs & RO Heads). 32 Executives have undergone the RBI mandated
Certificate program in IT & Cyber Security at IDRBT.

- Bank is grooming its top leadership through the Financial Services Institution Bureau
(FSIB) Flagship Leadership Development program. In addition to this, around 92 officials
were given Foreign Training Programmes / Workshop during FY 2025-26.

- Bank is providing focused training programme for the Business Outlet Heads so as to
equip them well to focus on future challenges. (First-time CO / RO / MCB / LCB / RAH / ACC
/ Branch Head). Further, Bank is constantly striving to build effective Management and
Leadership traits among its Officers. In this regard, Bank is conducting Officers'
Development Program (ODP) and Managerial Development Program (MDP) for promotee Officers
and Managers respectively.

- During the current FY following training programmes were conducted covering effective
management and Leadership Development Programmes:


  

    
Sl. N Programme Name
    
No. of Officers attended
  
  

    
1 Managerial Development Program (MDP)
    
1439
  
  

    
2 Officers' Development Program (ODP)
    
592
  
  

    
3 Role And Responsibility - First-time Branch Head
    
519
  
  

    
4 1st Time Regional / MCB / LCB / MSME Sulabh / RAH/ LDMs / ACC &
    Hi-tech Agri Finance Branch Heads Training Programme
    
267
  


Bank has a e-Learning portal - "CanDLE" (Canara Digital Learning Experience)
facilitating effective and continuous online learning for our employees for enhancing
their knowledge and skills.

“Welfare of SC / ST / OBC / EWS”

IMPLEMENTATION OF RESERVATION POLICY: 

The Bank has been adhering to the Reservation Policy in respect of Scheduled Castes
(SC), Scheduled Tribes (ST), Other Backward Classes (OBC), Economically Weaker Sections
(EWS), Ex-Servicemen (ESM) and Persons with Benchmark Disabilities (PwBD), as per the
Government of India guidelines.

Our Bank has nominated Executives in the rank of CGM/ GM as Chief Liaison Officers for
SCs/STs/PwBDs/Ex- servicemen and for OBCs / EWS respectively who ensure compliance of
various Government guidelines pertaining to implementation of Reservation Policy in the
Bank. Our Bank has also set up a Reservation Section under the direct control of Chief
Liaison Officers for monitoring Reservation and other matters related to SC/ST/OBC/
EWS/PwBDs/Ex-Servicemen employees.

Measures for the welfare of SC/ST/OBC/EWS/PwBD & Ex-Servicemen Employees

i. Reservation Cell has been set up at Head Office in accordance with the Govt.
guidelines to monitor the welfare of Scheduled Castes(SCs)/ Scheduled Tribes(STs) / Other
Backward Class(OBC)/ Economically Weaker Section(EWS) / Persons with Disabilities and
Ex-Servicemen employees.

ii. Bank is adhering to the Govt. of India guidelines on reservation to
SC/ST/OBC/EWS/Persons with Benchmark Disabilities (PwBDs) & Ex-Servicemen in direct
recruitment and also in internal promotions to SC/ST and PwBD employees.

iii. Bank has appointed a Chief General Manager (CGM) as Chief Liaison Officer (CLO)
for SC/ST/PwDs & Ex-Servicemen employees and also a General Manager as Chief Liaison
Officer for OBC / EWS employees in compliance with the Govt. guidelines. Bank has also
nominated Liaison Officers at all its Circle Offices of the Bank to look after the
grievances and welfare of SC/ST/PwD/OBC/EWS & Ex- Servicemen employees.

iv. Bank has appointed Grievance Redressal Officer for PwD employees at Head Office.

v. Reservation Cell at Head Office is conducting the mandatory quarterly meetings with
the representatives of the majority SC / ST welfare association and OBC welfare
association with the MD & CEO of the Bank. Quarterly meetings with the majority SC /
ST and OBC welfare associations are also being conducted at Circle Offices of the Bank and
grievances, if any, are redressed by the Liaison Officers at Circles.

vi. An Internal Grievance Redressal Committee for SC / STs consisting of Senior
Officials of the Bank including CLO has been formed at Head Office for redressal of
employment / service grievances of SC / ST employees based on the recommendations of
National Commission for Scheduled Castes and National Commission for Scheduled Tribes.

vii. Bank is providing pre-promotion training to SC / ST / OBC and PwBD employees in
tune with the Govt. guidelines.

viii. Bank is also providing training in IR matters to the representatives of welfare
associations for the benefit of SC / ST / OBC employees.

ix. Bank is providing Job Access With Speech (JAWS) software to visually impaired /
blind employees. Also, Bank is reimbursing up to eligible ceiling to PwD employees for
purchase of spectacles, crutches/ wheel chairs / hearing aid along with batteries.

Category-wise representation in the organization: 

The representation of SCs / STs / OBC / EWS employees

in our Bank as on 31st March 2026 is as under:


  

    
Cadre
    
Total
    
Out of which
  
  

    

    

    
SCs
    
STs
    
OBCs
    
EWS
  
  

    
Officer
    
53745
    
9425
    
4149
    
17819
    
709
  
  

    
Clerical
    
19514
    
3596
    
1286
    
6500
    
273
  
  

    
Sub-Staff
    
8568
    
3472
    
631
    
2498
    
0
  
  

    
Total
    
81827
    
16493
    
6066
    
26817
    
982
  


Details of the posts filled up by the candidates of SC / ST / OBC / EWS during the FY
2025-26 at various levels: 

During the FY 2025-26, our Bank recruited 2976 employees in various cadres. The
category wise details are as under:


  

    
Cadre
    
TOTAL
    
Out of which
  
  

    

    

    
SCs
    
STs
    
OBCs
    
EWS
    
PwBD*
    
ESM*
  
  

    
Officer
    
1667
    
221
    
96
    
383
    
159
    
52
    
NA
  
  

    
Clerical
    
1272
    
252
    
98
    
255
    
123
    
35
    
187
  
  

    
Sub-Staff
    
37
    
24
    
2
    
4
    
0
    
0
    
NA
  
  

    
Total
    
2976
    
497
    
196
    
642
    
282
    
87
    
187
  


* Also belongs to SC / ST / OBC / EWS / UR category. ENGAGEMENT OF GRADUATE
APPRENTICES:

In compliance with the Apprentices Act, 1961, our Bank has been engaging Graduate
Apprentices for a period of one year. Accordingly, our Bank has released an advertisement
to engage 3,500 graduate Apprentices for FY 2025-26. At present 3,015 Apprentices are
undergoing Apprenticeship Training in various Branches across India for a period of one
year. The category wise details are as under:

Out of which

Total

SCs STs OBCs EWS PwBDs*

3,015 469 181 748 222 124

* Also belongs to SC/ST / OBC / EWS / UR category.

IMPLEMENTATION OF OFFICIAL LANGUAGE

Our Bank is ensuring compliance of Official Language Implementation as per Official
Language Act 1963, Official Language Rules 1976, recommendations of Parliamentary
Committee on Official Language, Annual programme of Department of Official Language,
Ministry of Home Affairs and also as per the guidelines issued by Department of Financial
Services, Ministry of Finance, Government of India. OL Implementation encompasses teaching
& training of Employees to learn and understand Hindi and its use in a day-to- day
banking activities. Employees who do not possess working knowledge in Hindi are nominated
for Prabodh,

Praveen and Banking Pragya examinations conducted by Hindi Teaching Scheme, New Delhi
and they are also incentivized on passing it. Incentives are also provided to employees
for passing Parangat examination who aspires to obtain proficiency in Hindi. Bank provides
cash incentives to motivate employees for obtaining Hindi Degrees like Graduation,
Post-Graduation, M.Phil. and Ph.D. in Hindi and also for creative writing in Hindi whose
literary work is recognized by institutes of repute.

Bank has made available forms in bilingual format in Region 'A' and trilingual format
in 'B' & 'C' region branch counters for the use of customers. In addition, important
customer-related forms are also made available in 13 languages to enhance accessibility
and convenience. The Bank has further introduced WhatsApp Banking services in 9 languages
and Mobile Banking services in 13 languages to cater to a diverse customer base. The
Official Language Section, Human Resources Wing provides translation from English to Hindi
and vice versa to meet the requirements of all the Wings in Head Office. Official Language
Cells established at Circle Offices and Regional Offices also provide the requisite
translations in Hindi and English apart from ensuring implementation of Official Language
policy in their respective areas.

Official Language Implementation Committees are constituted at all levels, where
quarterly meetings are conducted promptly and review of status of OL implementation is
effectuated. A Hindi inter-translator system has been introduced in CBS through which pass
book / pass sheets could be generated in Hindi, including generation of Deposit receipts
and DDs. CBS Screens (in Hindi) have been created and a facility to generate reports in
Hindi are now made available. Provision has been made in ATM Screen to view the
transactions in 11 Regional Languages. Standard greetings and messages to customers are
being sent through SMS in Hindi & Regional Languages also. Customers can now opt to
receive SMS in their opted language.

An online package has been made live (in SAS portal) for submission of OPR i.e., STR 18
by all branches and administrative offices. Hindi Workshops and Unicode trainings are
being organized for staff. Existing manual branch visit report by OL Officers has been
digitalised. Branch visits by OL Officers is helpful for branches to face visit /
inspection by Govt. Depts. and Parliamentary Committees, etc. Hindi workshop and
conference for Official Language Officers are conducted annually to ensure effective
implementation of Hindi.

Our Bank's Head Office is the Convenor of Town Official Language Implementation
Committee (Banks & Insurance), Bengaluru. Our Bank is also the Convener of 20 other
TOLICs constituted at various Cities / Towns across the Country. TOLICs Convened by our
Bank has won "NARAKAS Samman 2024-25" from Dept. of Official Language, Ministry
of Home Affairs, GOI in various categories. TOLIC (Bank & Insurance) Bengaluru has
also won the 1st prize (consecutively for the third time) for commendable performance for
the year 2024-25 in Regional Official Language Awards.

Various Units (COs, ROs and Branches) of our Bank have secured Shields and Certificates
pan-India, awarded by TOLICs for the best implementation of Official Language.

In order to accelerate OL implementation, Shields are being awarded to Offices and
Branches under 'Rajbhasha Akshay Yojana'. 'Rajbhasha Puraskar Yojana' has also been
conceptualized and put in place to motivate the employees towards effective OL
implementation.

Banking related news in Hindi under the title "Aaj Ke Samachar" is included
in Today's Tidings, a daily news brief. 'HRD (e)light's, 'NRI Bulletin' & 'Staff
Meeting Literature' are being brought out in Hindi as well on a monthly basis. Canara
Jyoti, a quarterly Hindi House Magazine to showcase the literary talent of our staff
members in Hindi has received many accolades. The Magazine has bagged best Magazine award
(Silver) by PRCI in 15th Excellence Awards 2025 and also won First prize in "C"
Region by DFS for the year 2025-26.

Regional Language Cells, i.e., Kannada Cell, Tamil Cell, Telugu Cell, Marathi Cell,
etc., have been formed in Circle Offices located in Regions 'B' and 'C'. The Regional
Language Cell under the Official Language (OL) Section of the HR Wing functions as the
Nodal Cell for coordinating and promoting the usage of regional languages. To further
support staff in learning and using regional languages effectively, "Know Your
Regional Language" books have been published in Kannada, Telugu, Tamil, Malayalam,
Assamese, Marathi, Punjabi, Gujarati, Bengali and Odia.

"Hindi Mein Paricharcha" an innovative discussion programme in Hindi on
contemporary banking subjects (topics as informed by OL Section, HO) is being organized at
all Administrative Units of the Bank on a quarterly basis.

Bank has established Hindi library at HO, COs & ROs for motivating employees to
read books in Hindi. A Digital Library portal has also been initiated and made available
to all the employees.

CUSTOMER ORIENTATION 

Bank has taken several initiatives to remain customer focused through provision for
prompt service, offering diversified products & services, responding to customers'
queries in shortest possible time and redressal of customer complaints within the
timelines stipulated.

- Bank has adopted centralized grievance redressal mechanism where all general customer
complaints, regardless of their origin, are handled at Head Office centrally, and
resolution is being provided by subject experts. This centralized approach ensures
consistent quality complaint handling and resolution across the Bank.

a) The centralized grievance redressal mechanism, a sophisticated complaint management
module has been implemented within Bank's CRM, leveraging innovative functionalities
designed to significantly enhance the efficiency and with enhanced features such as,
automated escalation to the Internal Ombudsman, complaint reopening option to dissatisfied
complainants, review by Top Management, feedback collection, etc.

b) Periodically, conducting Root Cause Analysis (RCA) on repetitive nature / type of
complaints in co-ordination with stakeholders, identifying and fixing the exact cause of
concern across the Bank.

c) Extending reliefs to the aggrieved customer as per Bank and Regulator's guidelines.

d) Enabled customer 360? view at Grievance portal level for more precise &
accurate redressal of complaint.

e) Enabled complaint re-open facility for customer where complaints can be reopened
within 7 days from closure date, if complainant feels dissatisfied with Bank's resolution.
All re-open complaints are placed before Internal Ombudsman for views and closed only
after receiving concurrence of Customer Service Vertical head.

f) Complaint review by top management and Customer Service Vertical Head / executive -
Bank's top management and Vertical head reviews closed complaints on a random selection
basis to verify the quality in resolution and issue necessary direction for further
improvement beside re-opening of complaints if resolution is not up to the mark.

g) All partially / fully rejected complaints are auto- escalating to the Internal
Ombudsman for final decision and reply to the complainant provided duly incorporating
decision of the Internal Ombudsman.

h) Feedback collection from complainant: To ensure continuous improvement and enhance
customer satisfaction, Bank has implemented feedback mechanism to collect customer
feedback after closing complaints. Apart from auto-triggering SMS & e-mail to
complainant on closure of each complaint requesting for their feedback on grievance
resolution, we also directly call to the complainant through our Call Center and HO
officials to record their feedback responses, and further analysing to identify &
address the gaps, if any.

- To ensure consistence monitoring & improvement,

a dedicated Customer Service Vertical team headed

by General Manager and overseeing by Chief General Manager is created. Customer service
vertical team steadily work towards improvement of quality of Grievance Redressal and
customer experience in the Bank.

- Since implementation of Centralised Grievance Redressal Mechanism, We have improved
quality of grievance redressal. The same is evident with the fact that out of total
complaints referred to Internal Ombudsman of the Bank, for 99.64% complaints, the IO has
given views in favour of the Bank for the period from 01.04.2025 till 31.03.2026.

- Our Vertical has implemented Comprehensive Employee Specific Feedback Mechanism for
enhanced customer connect at field. From 1st April 2025 to 31st March 2026 a total number
of 1,09,41,018 customer feedback have been collected under the mechanism with a Customer
Satisfaction Score (CSAT) of 98.83%. This Mechanism captures Transaction Based real- time
customer feedback on the experience & quality of service provided by the employees at
branch. This is first-of-its-kind, in Indian Banking industry. Feedback is collected
through various channels- OR, SMS, WhatsApp, E-mail, Kiosk. The responses are analysed to
identify areas of concern so that systemic level changes can be implemented.

- One Bank One Number (Toll free number 18001030) has been introduced where customers
can avail 47 services through its call centre in 17 languages by 24*7.

- Bank is offering country-specific Toll Free numbers for NRI Customers. Helpline
numbers shall continue for NRI Customers of all the other countries (For which toll free
number is not available). All the Toll free numbers & Helpline number are displayed at
Bank's website.

- Bank is offering 80 services through WhatsApp Banking presently. Since 1st April
2025, additional 8 languages i.e., Gujarati, Bengali, Tamil, Punjabi, Malayalam, Odia,
Konkani and Urdu have been added in WhatsApp and ChatBot banking services increasing the
total number of languages to 13.

- Bank's ChatBot-AURA (Always Up for Reliable Assistance) provides 17 services in total
13 languages.

- Voice bot service has been enabled through ChatBot, where user can avail ChatBot
services and receive responses of their queries through voice assistance by the Bot.
Presently Voice bot service is available in 5 languages i.e. English, Hindi, Kannada,
Telugu, and Marathi.

- Customer Service Vertical is conducting surprise visits / surprise video calls to
branches of selected Circles at quarterly intervals to observe customer service
parameters.

- CRM (Customer Relationship Management)-CANARA RISHTEY is adopted by our bank for
improving service quality and driving business growth. Bank has launched 12 modules under
CRM as of now. Comprehensive End-to-End CRM solution from the perspective of Customer
acquisition, retention, cross-selling and upselling of various products and augmenting
business growth. To automate and streamline Business Analytics, Campaign Management,
Centralised Complaint management, Marketing & Sales processes such as Lead Generation,
Tracking & Conversion of Leads and to identify potential customers.

• Operational CRM: Day-to-Day operations of the Bank such as Contact Management,
Sales Management, Marketing Automation, Integration with CBS and other applications.,

• Analytical CRM: Analysis of data, improving the Bank's existing operations in a
structured manner, providing predictive analysis and forecasting of data, integration of
AI / ML, Analytics and Reporting etc.,

• Collaborative CRM: Shows how the data or processes are interacting with various
applications, teams, processes, channels, etc. Social Media Management, Call Centre
Management, Campaign Management etc.

- Considering customer connect is the need of the hour, Customer Meets at Branch,
Regional Office, Circle Office and Head Office are being conducted periodically. Where
customers ranging across various segments participate, discuss and connect

with the bank. A dedicated portal for end-to-end logical closure of suggestions
received during such meetings has been developed. A customer can lodge a suggestion by
visiting our official corporate website as well.

- In order to inculcate awareness among the customer in the wake of ever-growing
financial frauds and digitalization, theme-based awareness programmes were conducted
throughout the year.

- Since the introduction of ranking system in June 2025 till March 2026, our bank has
secured rank under top 5 on 8 occasions among 12 PSBs, based on Grievance Redressal
Assessment and Index Score (for CPGRAM complaints).

- Appreciation received from Department of Financial Services for ranking 3rd for the
month of July 2025, March 2026 & 2nd for the month of November 2025 amongst 12 Public
Sector Banks (PSB) category, based on Grievance Redressal Assessment and Index Score (for
CPGRAM complaints).

- Special Appreciation received from Department of Financial Services for reducing
average disposal days (TAT) from 13 days in April 2025 to 2 days in December 2025 for
redressal of grievances for CPGRAM & INGRAM complaints. Presently, the TAT is 1.65
days.

- Under Doorstep Banking, Our Bank has been leading during current FY, in terms of
service request completed and raised among group of peer Public sector Banks i.e. Group A
(Canara Bank, Union Bank of India, Bank of Baroda, and Punjab National Bank).

- Presently, 4132 branches are offering Doorstep Banking services pan India from 2572
selected Centers. We are offering three free any Doorstep Banking services per month to
all Senior Citizens of the age above 75 years.

- PSB Alliance launched Abhiyan -2 Campaign for Doorstep Banking for all the Public
Sector Banks starting from 5th August 2025 to 4th November 2025. Notably, Our bank
achieved the 1st position in Group A (Canara Bank, Union Bank of India, Bank of Baroda,
and Punjab National Bank) regarding both service requests raised and service request
completion.

- PSB Alliance has launched a new campaign for the submission of Digital Life
Certificates, which ran from

November 1st to December 31st. During this period, Canara Bank secured the top position
in Group A, outperforming peer banks such as Union Bank of India, Bank of Baroda, and
Punjab National Bank.

- Video Call Functionality for NRI customers became operational.

- Facility of Blocking of CBDC Wallet is made available at Call Centre.

- Prioritized services for persons with disabilities/ Divyangjan implemented at Call
Centre.

- A dedicated cell has been established within the Vertical to prioritize complaints
from persons with disabilities. 

INTERNAL OMBUDSMAN 

In terms of the Reserve Bank of India guidelines, the Bank has appointed an Internal
Ombudsman (IO) as an independent authority to review complaints that are partly or wholly
rejected by the Bank. The IO submits periodical report on its functions & activities
to Customer Service Committee of the Board of the Bank, analyzing the pattern of
complaints for taking action to address the root cause of complaints. Changes where
necessitated on the procedures / guidelines have also been carried out based on the IO's
recommendations.

Sri Unnam Raghavendra Rao has taken over as Internal Ombudsman with effect from
17.02.2025.

GRIEVIANCE REDRESSAL MECHANISM FOR PwD CUSTOMERS: 

Status of Grievance redressal for PwD Customers (from 01.04.2025 to 31.03.2026):


  

    
Sr. No Particulars
    
No. of Complaints
  
  

    
1 Total Number of complaints received from PwD Customers
    
2102
  
  

    
2 Number of complaints resolved
    
2098
  
  

    
3 Number of complaints pending as on 31.03.2026
    
11*
  


‘Mentioned 11 complaints are within TAT of 21 days.


Disclosure of complaints

a. Summary information on complaints received by the bank from customers and from the
Offices of Ombudsman



  

    
Particulars No.
    
FY 2024-25
    
FY 2025-26
  
  

    
Complaints received by the banks from its customers
    

    

  
  

    
1. Number of complaints pending at beginning of the year
    
2343
    
2332
  
  

    
Number of complaints received during the year
    

    

  
  

    
2. a. General Complaints
    
a. 108037
    
a. 120934 
  
  

    
b. Digital Complaints
    
b. 289047
    
b. 292997
  
  

    
Number of complaints disposed during the year
    

    

  
  

    
3. a. General Complaints
    
a. 107600 
    
a. 121166 
  
  

    
b. Digital Complaints
    
b. 289495
    
b. 293163
  
  

    
3.1 Of which, number of complaints rejected by the bank
    
29220
    
80527
  
  

    
4. Number of complaints pending at the end of theyear
    
2332
    
1934
  
  

    
Maintainable complaints received by the bank from Office of
    Ombudsman
    

    

  
  

    
. Number of maintainable complaints received by the bank from Office of
    Ombudsman
    
4983
    
5650
  
  

    
Of 5, number of complaints resolved in favour of the bank by Office of
    Ombudsman
    
2222
    
2656
  
  

    
Of 5, number of complaints resolved through conciliation/
    mediation/advisories issued by Office of Ombudsman
    
2761
    
2993
  
  

    
Of 5, number of complaints resolved after passing of Awards by Office of
    Ombudsman against the bank
    
0
    
1
  
  

    
Number of Awards unimplemented within the stipulated time (other than
    those appealed)
    
0
    
0
  



b. Top five grounds of complaints received by the bank from customers



  

    
Grounds of complaints, (i.e. complaints relating to)
    
Number of complaints pending at the beginning of the year
    
Number of complaints received during the year
    
% increase/ decrease in the number of complaints received over the
    previous year
    
Number of complaints pending at the end of the year
    
Of 5, number of complaints pending beyond 30 days
  
  

    
FY 2025-26
    

    

    

    

    

  
  

    
Internet/Mobile/Electronic Banking
    
294
    
152157
    
4.88%
    
209
    
0
  
  

    
ATM/Debit Cards
    
145
    
68218
    
-10.36%
    
92
    
0
  
  

    
Loans and advances
    
280
    
20126
    
70.59%
    
295
    
0
  
  

    
Levy of charges without prior notice/excessive charges/ foreclosure
    charges
    
258
    
13376
    
-9.03%
    
120
    
0
  
  

    
Account opening/difficulty in operation of accounts
    
158
    
9689
    
4.62%
    
141
    
0
  
  

    
Others
    
1197
    
150365
    
7.30%
    
1077
    
42
  
  

    
Total
    
2332
    
413931
    
4.24%
    
1934
    
42*
  
  

    
FY 2024-25
    

    

    

    

    

  
  

    
Internet/Mobile/ Electronic Banking
    
583
    
145076
    
-16.10%
    
294
    
0
  
  

    
ATM/Debit Cards
    
310
    
76105
    
-52.76%
    
145
    
0
  
  

    
Levy of charges without prior notice/excessive charges/ foreclosure
    charges
    
372
    
14703
    
0.06%
    
258
    
0
  
  

    
Loans and advances
    
78
    
11798
    
60.69%
    
280
    
0
  
  

    
Account opening/difficulty in operation of accounts
    
24
    
9261
    
86.04%
    
158
    
0
  
  

    
Others
    
976
    
140141
    
-7.44%
    
1197
    
53
  
  

    
Total
    
2343
    
397084
    
-24.30%
    
2332
    
53
  


* All the 42 complaints which are pending beyond 30 days are Vigilance in nature.

INTERNAL CONTROL AND AUDIT 

Details of audits conducted during the Financial Year 2025-26 are furnished below:

Risk Based Internal Audit (RBIA): RBIA was conducted in 7100 branches / units.

Concurrent Audit: It collectively covers 70% of advances as at end of previous
financial year, forming a significant portion of the Bank's total business. Monthly
concurrent / continuous audits were carried out in 1763 branches / units, out of which, in
1248 branches the audit was conducted by external auditors and in 515 branches, audit was
conducted by internal auditors.

Income Audit: 2906 branches underwent income / revenue audits on a quarterly basis.

Key Initiatives and Enhancements in the Audit Process:

1. Revamping of Checklists of Regular Inspection of HO Wings / Verticals: Presently,
Wing has completed Checklist revamping for 37 Verticals & 04 Wings and the same has
been implemented in DARPAN. The revamped checklist of HO Wings / Verticals has resulted in
proper checking of the works being handled by the concerned sections. Thus, improved
monitoring is being ensured during regular inspection of Wings / Verticals.

2. Wing has completed the revamping of Checklists for conducting Concurrent Audit
(Weekly Audit) & RBIA of Currency Chests and the same has been implemented in
respective DARPAN modules.

3. Currency Chest Sensitization program - Wing has conducted a one-day sensitization
session for Inspecting Officials for Currency Chest audits in which 43 IOs covering all
the Zonal Inspectorates have attended the program. The sensitization sessions were taken
up by Executives specialized in those areas and various insights on the importance of
currency chest audit have been conveyed to the IOs during the sessions so as to enable IOs
to ensure comprehensive coverage and quality reporting during the audit.

4. Introduced Centralised package for upload and maintenance of agenda, minutes and ATR
observations of bi-monthly ZACE meetings which can be viewed by Regional Offices, Circle
Offices, Zonal Inspectorates. Thus, eliminating the manual work of sharing the files and
follow-up. Further, this package acts as a repository for storage of all ZACE related
files, which can be accessed any time in future.

5. Automation of issue of Pilot letter through E-mail to branches / units before 3
months of commencement of RBIA along with details of previous audit for better Pre-Audit
preparation of auditee units. This will intimate the branches / units to perform Pre-
audit exercise at the branch / unit well before commencement of RBIA and take corrective.

6. Introduced standard jotting sheet template for reporting account-wise discrepancies
identified during pre-audit for ensuring effective implementation of pre-audit exercise.

7. Introduction of Snap Audit in all low risk rated branches after nine months and
before twelve months from the conclusion of the previous RBIA, wherever spurt in advances
is more than 20% in number as well as in amount. It acts as a tool to have a monitoring
mechanism of any credit related or operational risk wherever spurt in advances portfolio
is noticed.

8. 'INTERACTION FORUM' - Wing has introduced an Interactive chat module to address and
resolve audit- related / policy related queries of Inspecting officials on real-time basis
where field level officials can directly interact with Head Office.

9. Wing has introduced a new package for conducting Management Audit of COs for better
monitoring and record keeping.

10. Tracker package has been released for addressing daily troubleshooting in Darpan
package.

11. Enabled new module for conducting continuous audit of accounts opened through Tab
Banking with revamped process flow (Maker-Checker facility).

12. Enabled new module for conducting continuous audit of reactivated Inoperative
accounts.

13. Wing has completed the revamping of checklist for conducting Continuous audit of
Government Link Cell, Nagpur.

14. Geo Tag security Verification web App - Darpan (RBIA and CAS) integrated Web
application was developed and released for capturing Geo Tagged Photos of securities
visited by IOs during the course of audits. It will provide location and time tagged
photos for capturing actual ground level status of securities at the time of audit to
higher authorities for monitoring and fact checking.

15. Half Yearly performance of ECAs - As per the directions of the Board, the process
of performance monitoring of ECA's has now been digitized and this new package is
developed to facilitate the same. It will consolidate record keeping, tracking and
Reporting functionalities.

16. AD Integration - All Darpan packages are now integrated with SAS (Single
Authenticate Service) of the bank providing multiple level authentication for the Darpan
users. Also, accessibility of the packages and user roles are also integrated with HRM
profiles of the users ensuring increased automation and time savings.

17. Complete revamping of application audit package (Pre-Implementation and
Post-Implementation).

18. Enabled new module for conducting annual audit of critical applications identified
by the Bank (IS audit).

19. Studied the process of account opening through Business Correspondent - Tab and
observed few gaps which have been shared to FI Vertical for rectification to ensure smooth
process flow.

20. Formed Wing level Executive Committee for ensuring recording of all directions in
Action Taken Report (ATR) given by the ACB during the meetings held.

BASED SUPERVISION 

The Bank was brought under Risk Based Supervision (RBS) regime by RBI, in lieu of
Annual Financial Inspection (AFI) from FY 2013-14. Presently, the Bank has completed the
12th cycle of RBS. RBS framework is named as Supervisory Programme for Assessment of Risk
and Capital (SPARC). Under SPARC, a detailed qualitative and quantitative assessment of
the Bank's risks is made by RBI on an on- going basis through a combination of offsite
analysis of the data and information furnished by the Bank as well as the findings of the
on-site Inspection for supervisory Evaluation (ISE).

KNOW YOUR CUSTOMERS (KYC) / AML / CFT 

The Bank is committed to implement the KYC / AML / CFT norms in its completeness and
has zero tolerance towards non-compliance. To ensure this, the Bank has put robust systems
and processes in place. Advisories issued by the regulators with respect to designated
individuals / entities are scrupulously followed. Regular training is provided to staff
members to increase their awareness on matters regarding KYC / AML / CFT.

VIGILANCE SETUP 

The Vigilance administration in the Bank constitutes Vigilance Wing at Head Office,
Bengaluru, functioning under the Chief Vigilance Officer (CVO), assisted by an Additional
Chief Vigilance Officer (ACVO) and two vigilance units at Delhi and Mumbai, functioning
under two ACVOs. This apart, the Department also undertakes vigilance administration in
the 2 Regional Rural Banks (RRBs) and 9 subsidiaries of the Bank.

The Vigilance Administration in the Bank extends to the different verticals of the
Bank, viz., Circle Offices and Regional Offices, through the Vigilance Officers posted at
the Circles and Regions.

The said Vigilance set-up in the Bank ensures carrying out of the three major Vigilance
functions in the Bank, viz., Preventive, Participative (Surveillance & Detection) and
Punitive Vigilance.

As a Preventive Vigilance measure, the Vigilance set-up in the Bank ensures conduct of
Surprise visits by Circle Vigilance Officers to Branches, conduct of Monthly Preventive
Vigilance Meetings in the Branches, preparation and maintenance of Agreed List and
Officers of Doubtful Integrity, Periodic review of Sensitive Postings in Bank & timely
rotation of officials in sensitive posts, etc., Further, the Vigilance Wing at Head
Office, is publishing a Quarterly Magazine in the name of "Canara Vigil"
covering all the vigilance related activities conducted in the Bank and a Monthly Bulletin
on Preventive Vigilance, for the benefit of employees of the Bank.

During the financial year, the Vigilance Wing at Head Office, has conducted
"Co-ordination Meeting of CBI, CVOs of PSBs, IDBI Bank and DFS head on 17-06-2025 at
Bengaluru", which was well appreciated by all the participants from various
regulatory offices. Further Vigilance Officers' Conference-2025 And Capacity Building
Programme for lAs / POs was conducted by the Vigilance Wing at Hyderabad on 9th and 10th
of October, 2025.

The Vigilance Wing at Head Office and the three Vigilance Units at Bengaluru, Delhi and
Mumbai, respectively ensure timely processing of various disciplinary matters referred by
the Internal Advisory Committee (IAC) and Disciplinary Authorities (DAs) and conveying of
the decisions of the CVO / ACVO in such matters. Also, complaints received from various
quarters including CVC / RBI / DFS / CBI, are examined thoroughly and dealt appropriately
in line with the CVC guidelines and Staff Accountability Policy of the Bank.

During the Financial Year, the Wing as per the directions of the Central Vigilance
Commission had observed, "Vigilance Awareness Week" from 27.10.2025 to
02.11.2025 with the theme, "Vigilance - our Shared Responsibility" and various
activities such as Walkathon, Quiz contest, Seminars, Essay writing competition &
several outreach programmes were conducted during the week to create awareness among the
general public.

For monitoring the functions of Vigilance Officers in the Circle Offices/ Regional
Offices, the Vigilance Wing has developed an exclusive package, "Preventive Vigilance
Management System (PVMS)", where the Branch visits by the Vigilance Officers, their
observations and rectification of observations are followed up and the data on the same
are generated on a real time basis.

The Wing during the financial year has implemented "Vigilance Risk Perception
Index (VRPI)", for evaluating level of compliance at Circles and Regions based on
various Vigilance Risk Parameters.

The Wing is continuously suggesting the Management on possible improvements in the
existing systems & procedures by way of suggesting Systemic Improvements. As many as
10 systemic improvements suggested by the Wing have been implemented by the Bank during
the financial year 2025-26.

Implementation of Indian Accounting Standards 

As per RBI guidelines, the Bank is in the process of implementing the Indian Accounting
Standards (Ind AS). A Project Steering Committee headed by Executive Director has been
formed to take the required steps on a continuous basis for smooth convergence. RBI, vide
its communication ref: DBR.BP.BC.No.29/21.07.001/2018-19 dated 22nd March, 2019 has
deferred implementation of Ind AS for all Scheduled Commercial Banks till further notice.
Bank is submitting Pro-Forma Financial Statements to RBI on Half-yearly basis as per the
guidelines of RBI.

FINANCIAL SUPERMARKET 

Canara Bank, with an objective of offering 'One Stop Banking' facilities for the
customers, forayed into diversified business activities by opening subsidiaries during
late 1980s. Today, the Bank functions as a 'Financial Supermarket', with six Domestic
Subsidiaries, five associates and one joint venture. All the Domestic Subsidiaries /
Associates / Joint Venture of the Bank recorded satisfactory performance during the year
2025-26. RBI has identified Canara Group as a bank led Financial Conglomerate and Canara
Bank as the designated entity for the group.

CAN FIN HOMES LIMITED (CFHL): 

M/s Can Fin Homes Limited, a sponsored entity of Canara Bank is one of the premier
housing finance entities in the country. The bank holds 29.99% stake with the company. The
loans outstanding of the Company as at March 2026 were Rs. 42,209 Crores. The Company
earned a Net Profit of Rs. 1,085.75 crore as against Rs. 857.16 Crores in the previous
year, with y-o-y growth of 27%. Gross NPAs of the Company was Rs. 357 Crores (0.85%) and
Net NPA was Rs. 156 Crores (0.37%) as on 31.03.2026. The Company has provided an interim
dividend of 350% and also declared final dividend of 400% for FY 2025-26.


CANARA HSBC LIFE INSURANCE COMPANY LIMITED:


M/s Canara HSBC Life Insurance Company Ltd (CHLIC) is a Life Insurance Joint Venture
floated by the Bank in association with HSBC Insurance (Asia Pacific) Holding Limited in
the year 2007. The JV commenced its business operations with effect from 16.06.2008. The
company got listed on BSE & NSE on October 17, 2025 with present shareholding of
Canara Bank (36.5 per cent) and HSBC Insurance (Asia Pacific) Holdings Limited (25.5 per
cent). The Company recorded net premium of Rs. 9,840.98 Crores during the FY 2025-26. The
Company registered Net Profit of Rs. 126.61 Crores for FY 2025-26. The company has
declared final dividend of 4% for the year 2025-26.

CANARA ROBECO ASSET MANAGEMENT COMPANY LIMITED (CRAMC): 

M/s Canara Robeco Asset Management Company Limited is a joint venture (JV) of Canara
Bank and M/s Orix Corporation, Japan. The company is listed on NSE & BSE on October
16, 2025 with present shareholding of Canara Bank (38 per cent) and Orix Corporation
Europe N V (37 per cent). The Company is currently managing 27 Mutual Fund Schemes with a
mix of equity, balanced and debt schemes. The Company has registered a net profit of Rs.
206.68 Crores and has provided an interim dividend of 15% and also declared final dividend
of 25% for FY 2025-26.

CANARA BANK SECURITIES LIMITED (CBSL): 

M/s Canara Bank Securities Limited is a wholly owned subsidiary of the Bank. CBSL has
taken over the Depository participant services from Canara Bank w.e.f. 01.04.2017. M/s
Canara Bank Securities Ltd. is extending Demat Services (Depository Participant), Online
Trading, e-Insurance and distribution of Financial products. The Company offers stock
broking services to both institutional and retail clients. The Company has registered a
net profit of Rs. 5.25 Crores for the year 2025-26.

CANBANK COMPUTER SERVICES LIMITED (CCSL): 

M/s Canbank Computer Services Limited is Software Company promoted by Canara Bank with
69.14% shareholding. CCSL is mainly engaged in IT and Software development services, BPO
services, ATM services and Manpower Training. The Company has posted net profit of Rs.
15.97 Crores for FY 2025-26. The Company has provided an interim dividend of 50% FY
2025-26.


CANBANK FACTORS LIMITED (CFL):


M/s Canbank Factors Limited is a factoring Subsidiary of the Bank with 70% stake held
by the Bank. During 2025-26, the Company had a total business turnover of Rs. 82.44
Crores, registering net profit of Rs. 2.34 Crores.

CANBANK VENTURE CAPITAL FUND LIMITED (CVCFL): 

M/s Canbank Venture Capital Fund Limited is a Wholly Owned Subsidiary of the Bank and
the Trustee and Manager of Canbank Venture Capital Fund Trust. The company presently
managing 3 funds including Fund of Fund with present total AUM of Rs. 160.40 Crores. The
Company recorded a net profit of Rs. 0.81 Crores during the year 2025-26.

CANBANK FINANCIAL SERVICES LIMITED (CANFINA): 

M/s Canbank Financial Services Limited is confining its activities to legal matter
arising out of past transactions in securities and recovery of dues under decreed
accounts. Company has posted a profit of Rs. 6.47 Crores for the year 2025-26 by way of
receipt of dividends, interest received on Bank deposits and amount pertaining to pending
litigations. The Company has provided an interim dividend of 16.67% for FY 2025-26.

HIGHER EDUCATION FINANCING AGENCY (HEFA): 

Higher Education Financing Agency (HEFA), is a not- for-profit organization, set up by
the Bank under a joint venture share holder agreement with the Ministry of Education
(MoE), Government of India.

HEFA has been set up for developing the educational infrastructure, including R&D
infrastructure thereby enabling the institutions to reach top rankings globally. As on
31.03.2026, MoE has infused Capital of Rs. 4,812.50 Crores and Canara Bank has contributed
Rs. 481.25 Crores respectively. The total loans sanctioned till 31.03.2026 is Rs.
48,311.75 Crores and disbursement stood at Rs. 24,977.61 Crores.

HEFA has disbursed Rs. 2,376.78 Crores of loans to different institutions during FY
2025-26 and Bank has received Rs. 17.83 Crores of Management Fee from HEFA.

REGIONAL RURAL BANKS (RRBs) 

As at March 2026, the Bank had two sponsored RRBs, viz., Kerala Grameena Bank (KeGB) in
Kerala and Karnataka Grameena Bank (KaGB) in Karnataka.

Kerala Grameena Bank (KeGB) operates in all 14 districts of Kerala with 635 branches
& 269 ATMs. The total business of the Bank as at March 2026 is Rs. 65,835 Crores
(Unaudited). (Deposits: Rs. 32,489 Crores, Advances: Rs. 33,346 Crores).

Karnataka Grameena Bank (KaGB) operates in 31 districts of Karnataka with 1750 branches
& 211 ATMs. The total business of the Bank as at March 2026 is Rs. 1,10,974 Crores
(Unaudited). (Deposits: Rs. 60,055 Crores, Advances: Rs. 50,919 Crores).

Aggregate business of the RRBs increased to Rs. 1,76,809 Crores as at March 2026
comprising of Deposits of Rs. 92,544 Crores and Advances of Rs. 84,265 Crores. Through the
Bank's infrastructure support, the RRBs are extending facilities, like, ATM-cum-Debit Card
services. The sponsored RRBs are 100% CBS compliant and are ahead of their peer RRBs under
technology front by extending IT based products, like Internet Banking, Mobile Banking,
RuPay Debit Card services, Account Aggregator and also Aadhaar enabled services and
remittance facilities through NEFT / RTGS to their customers.

CORPORATE SOCIAL RESPONSIBILITY 

Our Bank remains committed to Corporate Social Responsibility (CSR), towards betterment
of the society at large through various activities like training unemployed rural youth,
scholarship to meritorious SC / ST Girl students, renovation of schools and providing of
other infrastructural facilities to needy educational institutes, providing primary health
care, drinking water, community development, empowerment of women, environment protection,
Swachh Bharat and other social initiatives. Major initiatives of the Canara Bank under CSR
have been the setting up of Trusts and Institutions which have created an impact in
serving the people and society at large. Bank has also been partnering with like-minded
organizations for CSR activities in the area of livelihood creation, education, health and
environment and participated in meaningful activities.

Under Corporate Social Responsibility (CSR), Canara Bank has undertaken various social
initiatives and have spent a total outlay of Rs. 10,000.00 Lakhs. A few social initiatives
are outlined below.

Education: Bank has taken up initiatives to promote education and skill development in
the country. Our Bank has contributed towards providing infrastructure to schools, books
and school essentials for students, setting up of Digital classrooms, computer labs,
libraries etc. especially in the rural areas of our country.

- Canara Bank Dr. Ambedkar Vidya Jyothi Scholarship Scheme to meritorious SC / ST Girl
Students. During FY 2025-26, 45,670 students have been provided with scholarships to the
tune of Rs. 1825.04 Lakhs.

- The details of few major CSR projects under education sector sanctioned in the
financial year 2025-26 are mentioned below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 Government Degree College, Mummidivaram, Dist.- Dr. B.R. Ambedkar
    Konaseema, Andhra Pradesh
    
Government Degree College, Mummidivaram for infrastructure development
    
100.00
  
  

    
2 PLS Z P High School, Akividu, West Godavari District, Andhra Pradesh
    
For construction of cycle shed, Girl's toilets and Kitchen shed under CSR
    activity
    
30.00
  
  

    
3 Zilla Parishad High School Yellur, Dist- Nagarkurnool, Telangana
    
Construction of classrooms
    
30.00
  
  

    
4 Sainik School Satara, Dist. Pune, Maharashtra
    
Purchase of school bus
    
30.00
  
  

    
5 National Education Society Shivamogga, Karnataka
    
Purchase of one school bus
    
28.50
  
  

    
6 Bhimavaram Municipality, Andhra Pradesh
    
Construction of Dantuluri Narayana Raju Memorial Library in Bhimavaram
    
25.00
  
  

    
7 IIM Bengaluru
    
Implementation of Document Management System (DMS)
    
25.00
  


S Health: Bank has undertaken various initiatives to support the health sector
including hospitals, health centres, clinics, laboratories etc., The details of few major
CSR projects under health sector sanctioned in the financial year 2025-26 are mentioned
below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 Sri Sathya Sai Health & Educational Trust, Dist- Palwal, Haryana
    
Providing critical medical equipment and devices required in paediatric
    cardiac surgery
    
96.15
  
  

    
2 Mother and Child Hospital Gangavathi, Dist- Koppal, Karnataka
    
Providing medical equipment and instruments to the SNCU Wing
    
75.02
  
  

    
3 M/s. Navshristi Foundation, Dist- Maharajganj, Uttar Pradesh
    
Sanitary Napkin Distribution and Awareness Program, Maharajganj District,
    Uttar Pradesh
    
50.00
  
  

    
4 Government Area Hospital, Tuni, Dist- Kakinada, Andhra Pradesh
    
Purchase of medical equipment to or the and physiotherapy departments
    
29.99
  
  

    
5 District Magistrate Office Jalpaiguri, West Bengal
    
Installation of a Radiographic X-RAY machine at BMOH, Nagrakata,
    Jalpaiguri
    
16.80
  
  

    
6 Christian Medical College Dist.- Vellore, Tamil Nadu
    
Purchase of Monochromator Based-Absorbance Plate Reader for the
    Department of Clinical immunology and Rheumatology
    
11.80
  
  

    
7 D.A.Pandu Memorial R V Dental College & Hospital, Bengaluru,
    Karnataka
    
Purchase of medical equipment for establishing a basic Dental Operatory
    for treatment of special children with oral healthcare needs
    
9.95
  


Poverty and Nutrition: Bank has undertaken various initiatives to alleviate poverty and
improve nutrition in the country. Bank has taken initiatives to provide food &
nutrition to underprivileged people through temples, orphanages, old age homes etc.

Details of few CSR initiatives taken under Poverty and Nutrition sector are given
below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 District TB Centre, Thiruvanan - thapuram, Kerala
    
Distribution of nutritional food kits to 600 vulnerable TB Patients
    
9.00
  
  

    
2 Sri Nava Narasimha Nithya Annadana Trust, Dist - Bengaluru, Karnataka
    
Purchase of one food serving vehicle
    
7.31
  
  

    
3 Sree Subrahmanya Cultural, Educational & Annadana Trust, Dist -
    Kottayam, Kerala
    
Distribution of free meals and food (Annadanam) to patients and people
    from weaker sections of the society visiting the Medical College, Kottayam
    
5.00
  


Environmental Protection: Bank has undertaken initiatives to protect the environment
and promote sustainability. Bank has implemented green initiatives, such as installation
of solar panels, solar power plants, grids, water harvesting systems, bio-gas plants in
Govt. schools, Universities, Panchayats etc. to promote environment protection. Details of
few Major CSR initiatives taken under Environmental Protection sector are given below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 Chief Minister's Relief Fund, Punjab
    
Emergency assistance for recent flood Relief measures
    
50.00
  
  

    
2 Dr. NTR University of Health Sciences, Andhra Pradesh
    
Installation of 100KW Solar Rooftop Power Plant
    
40.00
  
  

    
3 Chief Minister's Relief Fund, Uttarakhand
    
Emergency assistance for recent flood Relief measures
    
25.00
  


Swachh Bharat: Bank has taken up initiatives to support the Swachh Bharat Mission, and
various other activities have been supported under the sector. The major CSR activities
under Swachh Bharat sector are mentioned below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 Greater Chennai Corporation, Tamil Nadu
    
Procurement of 5 electric vehicles intended for solid waste management
    and road maintenance in Chennai City
    
10.00
  
  

    
2 Sivakasi City Municipal Corporation, Dist.- Virudhunagar, Tamil Nadu
    
Purchase of one tipper vehicle for collection and transportation of
    garbage
    
7.98
  
  

    
3 Village Panchayat Candolim Dist.- North Goa, Goa
    
Providing portable toilet with heavy duty ACP panel
    
5.71
  


S Assistance to Divyangjan: Bank has taken various initiatives to empower Divyangjan
and some of the major activities during the year are as under:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 Swayambhu Sri Varasiddhi Vinayakaswamy Devasthanam
    
Electric vehicle for transportation of pilgrims
    
5.34
  
  

    
2 Sri Kalahasteeswara Swamy Devasthanam, 
Sri Kalahasti,
    Dist.- Tirupati, Andhra Pradesh
    
Electric vehicle for transportation of pilgrims (senior citizens and
    Divyangjan)
    
5.32
  


S Skill Development: The Bank has sponsored/

co-sponsored 44 RSETIs, 27 RUDSETIs, 5 CBIITs, 3 ATIs and 4 joint ventures which have
trained more than 12.68 Lakh unemployed youth so far, with a settlement rate of 78%.

S Rural Development: Bank has taken up various initiatives to support the Rural Areas.
The major activities are given below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 SP Office, Vijayapur District Police Department, Vijayapur, Karnataka
    
Towards construction of a new auditorium and additional rooms at SP
    Office, Vijayapur District Police Department
    
332.66
  
  

    
2 Department of Agriculture & Farmers Welfare, Ministry of
    Agriculture & Farmers Welfare (MoA&FW), Delhi
    
Towards seed distribution during the workshops in 5 different regions
    (Chandigarh, Chennai, Raipur, Guwahati & Jaipur) under the Agriculture Infrastructure
    Fund (AIF) initiative for more than 50 Farmer Producer Organizations (FPO's) from PM
    Dhan-Dhaanya Districts aiming to strengthen FPO's and promotion of sustainable and
    income-enhancing agricultural practices
    
50.00
  
  

    
3 Chetna Vikas Swaraya Trust, Bulandshahar, Uttar Pradesh
    
Towards renovation of training institute towards training and skill
    development.
    
28.74
  
  

    
4 Dr.B.R.Ambedkar and G M C Balayogi Community Building, Kaikaluru,
    Andhra Pradesh
    
Construction of Community Building at Kaikaluru
    
25.00
  


S Sports initiatives were undertaken to support the sports sector. The few Major
activities are mentioned below:


  

    
Sl. Organisation No. Name
    
Purpose
    
Amount sanctioned [In Lakhs]
  
  

    
1 Lakshyan Academy of Sports Pvt. Ltd. Bengaluru, Karnataka
    
Towards purchase of sports science equipment
    
28.29
  
  

    
2 Ashwini's Sports Foundation, Kodagu, Karnataka
    
Towards setting up of Astro-Turf Hockey Field at ASF Junior India Hockey
    Academy
    
25.00
  


Total sector wise assistance under CSR activities for the FY 2025-26 is as under: 


  

    
Sl. Sector wise proposals No. under CSR
    
Amount Sanctioned [In Lakhs]
  
  

    
1 Education
    
3218.11
  
  

    
2 Sports
    
231.73
  
  

    
3 Rural Development
    
2614.11
  
  

    
4 Environment Protection
    
324.49
  
  

    
5 Swachh Bharat
    
422.61
  
  

    
6 Health
    
880.22
  
  

    
7 Divyangjan & Others
    
1638.29
  
  

    
8 Poverty & Nutrition
    
453.44
  
  

    
9 Women Empowerment
    
217.00
  
  

    
10 Skill Development
    
2880.76
  
  

    
11 Financial Literacy
    
825.00
  
  

    
Total
    
13705.76
  


AWARDS / ACCOLADES & ACHIEVEMENTS 

Canara Bank received Awards for Best Data Quality index award for Consumer and MFI
amongst all public sector banks and was Recognized as the data quality champion amongst
all public sector banks at Trans- union CIBIL Office, One World Trade Centre, Mumbai on
24th Feb 2026.

Canara Bank received recognition from the Department of Financial services for its
"Business Around" initiative as an innovative national wide rollout at the
Indian bank's Association, Mumbai on 3rd July 2025.

Canara Bank won the Gold Award at the ET HR World Future Skills Awards 2025 for best
use of AI in learning (Gen AI & AR / VR training framework) at JW Marriot, Sahar,
Mumbai on 11th June 2025.

Canara Bank was honoured with the first prize by the Department of Official Language,
Ministry of Home Affairs, Government of India in the Joint Regional Official Language
Conference of Central, Western and Southern Regions held on 20th January 2026 at Devi
Ahilya University, Indore. The Award was presented under the TOLIC (Bank & Insurance)
Bengaluru, where Canara bank was the convenor.

Canara Bank, as the convenor bank of NARAKAS (Bank & Insurance) Bengaluru, was
honoured under "Prashansaneeya" category by the Department of Official Language,
Ministry of Home Affairs, Govt. of India during the Hindi Diwas program held on 14th
September 2025 in Gandhinagar, Gujarat.

Canara Bank has been awarded the third prize in Region 'C' for better implementation of
Official Language for the year 2024-25 in the two days seminar / review meeting programme
organized by the Department of Financial Services at Dehradun on 12.06.2025.

Canara Bank has been awarded with the following prestigious awards at MSME Banking
Excellence Awards 2025 scheduled on December 22, 2025: Best Bank for Creating Awareness as
a Winner and Best MSME Bank as Runner-up.

Canara Bank's Inhouse Magazines, "Shreyas"- bilingual publication and
"Canara Jyoti"-Hindi publication won awards under the category of Best House
Journal Print in English and Regional Category in 15th PRCI (The Public Relation Council
of India) Excellence Awards 2025 for Corporate Collaterals held at Goa on 27/09/2025.
Canara Bank's In House Magazine - "Shreyas" won the 3rd Prize in the category of
Corporate Communications - Best House Journal - "English" conducted by the
Public Relation Society of India on 13/12/2025 held at Dehradun.

Canara Bank received Green Warrior award for contribution towards digital journey of
issuing e-BGs (Electronic Bank Guarantees) by the NeSL (National e-governance Services
Limited) on 24.10.2025 at IIM Bangalore.

Canara Bank has received an award from NSE Mumbai during the Muhurat Trading Ceremony
on 21st October 2025 for active participation under IPO through ASBA.

Canara Bank bagged third position in INDIA SME FORUM, National MSME Impact Awards 2025
held at The LALIT Hotel, New Delhi on 27.06.2025

Canara Bank has received Gold Awards for below two services / products under BFSI
Category at Skoch Award ceremony on 20th September 2025 at New Delhi. Gold award for
"Mobile banking services for minor customers" and Gold award for " Hybrid
POS"

Canara Bank received ICC Award for Best Bank in MSME Acceleration - INDIA in Le
Meridien, New Delhi on 27.08.2025 by Shri. K Balakrishna (DGM, CO Delhi)

Canara Bank has received "2nd Runner-up" award in Theme-"Excellence in
Customer Service "in EASE 7.0 Citation Ceremony, held in Mumbai on 03.07.2025.

Canara Bank has been honoured with the prestigious "Best Data Performance Award -
Public Sector Banks 2025" by TransUnion CIBIL at the conference held in Mumbai on
01.07.2025. In addition, Canara Bank has been conferred with two more Gold awards.

Best Data Quality Award - Public Sector Bank - Commercial Segment.

Best Data Quality Award - Public Sector Bank - Consumer Segment.

Canara Bank has received awards from DFS, Digital Payment Awards (Erstwhile MEITY
Digital Awards):

Canara Bank has received "Best Digital Bank Award" for securing the 1st Rank
in Digital Payment performance for the Financial Years 2022-23 and 2023-24.

Canara Bank has received "Special Mention Award" for initiatives in Fraud
Prevention and Grievance Redressal for the Financial Year 2024-25.

Canara Bank has received Banking Frontiers FINNOVITI 2025 award for "ail for
Minors" Shri Prasad R G, DM, DIH Mumbai received the award on behalf of DBS Vertical
Canara Bank.

Canara Bank was honoured with ET HR World Future Skills Awards 2025 on 11th June 2025
at Awards Night, JW Marriott, Sahar, Mumbai for Best Use of AR / VR and Metaverse in
Learning (GOLD).

CHANGE IN DIRECTORS, INCLUDING MANAGING 

DIRECTOR / WHOLE-TIME DIRECTOR 

(APPOINTMENT / CESSATION OF DIRECTORS DURING 

THE YEAR 2025-26)

Appointments / Re-Appointment:


  

    
Sl Name & Category of No. Directors
    
Term of Office
    
Date of Appointment / Re- Appointment
  
  

    
1 Ms Abha Singh Yaduvanshi (Shareholder Director)
    
27.07.2022 to 26.07.2025 & Re-appointed from 27.07.2025 to
    26.07.2028
    
27.07.2025
  
  

    
2. Shri Gunjeet Singh Pannu [Shareholder Director]
    
27.07.2025 to 26.07.2028
    
27.07.2025
  
  

    
3. Shri Balakrishna Raghavendra Rao [Shareholder Director]
    
13.09.2025 to 29.11.2027
    
13.09.2025
  


Cessations:


  

    
S Name & Category of No. Directors
    
Term of Office
    
Date of Cessation of Office
  
  

    
1 Shri Vijay Srirangan [Part-Time Non-Official as well as Non-Executive
    Chairman]
    
07.11.2022 to 06.11.2025
    
06.11.2025
  
  

    
2. Shri K Satyanarayana Raju [MD&CEO]
    
07.02.2023 to 31.12.2025
    
31.12.2025
  
  

    
3. Shri Debashish Mukherjee [Executive Director]
    
19.02.2018 to 31.05.2025
    
31.05.2025
  
  

    
4. Shri Bimal Prasad Sharma [Shareholder Director]
    
27.07.2019 to 26.07.2025
    
26.07.2025
  
  

    
5. Shri Hemant Buch [Shareholder Director]
    
30.11.2024 to 01.07.2025
    
01.07.2025
  


‘Department of Financial Services, Ministry of Finance, Government of India, vide
its Notification No. 4/3/2024- BO.I dated 30th December 2025, has assigned additional
charge of the post of MD & CEO to Shri Hardeep Singh

Ahluwalia, Executive Director, w.e.f. 01.01.2026 for a period of three months, i.e., up
to 31.03.2026, or until the appointment of a regular incumbent to the post of MD & CEO
or until further orders, whichever is earlier. Further, Department of Financial Services,
Ministry of Finance, Government of India, vide its Notification No. 4/3/2024- BO.I dated
April 09, 2026, has extended the additional charge for the post of Managing Director and
Chief Executive Officer (MD&CEO), Canara Bank, assigned to Shri Hardeep Singh
Ahluwalia, Executive Director, Canara Bank, for a period of three months beyond 31.03.2026
, i.e., up to 30.06.2026, or until the appointment of a regular incumbent to the post of
MD & CEO, Canara Bank, or until further orders, whichever is earlier.

^DIRECTORS' RESPONSIBILITY STATEMENT 

The Directors, in preparation of the annual accounts for the year ended March 31, 2026,
confirm the following:

• That in the preparation of the annual accounts, the applicable accounting
standards had been followed along with proper explanation relating to material departures.

• That they had selected such accounting policies and applied them consistently
and made judgments and estimates that are reasonable and prudent, so as to give a true and
fair view of the state of affairs of the Bank at the end of the financial year and of the
profit or loss of the Bank for the period.

• That they had taken proper and sufficient care for the maintenance of adequate
accounting records in accordance with the provisions of applicable laws governing banks in
India for safeguarding the assets of the Bank and for preventing and detecting fraud and
other irregularities.

• That they had prepared the annual accounts on a going concern basis.

• Internal financial controls followed by the Bank are in accordance with
guidelines and that such internal financial controls are adequate and were operating
effectively.

• The directors had devised proper systems to ensure compliance with the provision
of all applicable laws and that such systems were adequate and operating effectively.

SECRETARIAL AUDIT FOR FINANCIAL YEAR 2025-26 

Pursuant to the requirements of Regulation 24A of the SEBI (LODR) Regulations, 2015
& SEBI Circular CIR/ CFD/CMD1/27/2019 dated February 08, 2019, the Bank has appointed
M/s. Ragini Chokshi & Co., Practicing Company Secretary (CP No. 1436) as the
Secretarial Auditor for 2025-26 and their report addressed to the members of the Bank
which forms part of this Annual Report is attached as an annexure to the Board's report.

ACKNOWLEDGEMENT 

The Board wishes to place on record its sincere appreciation to the customers for their
patronage, to the Shareholders for their support, to the Government authorities and the
Reserve Bank of India for their valuable guidance and support, to the Directors who
completed their tenure during the financial year under review, to the Bank's
Correspondents in India and abroad for their co-operation and goodwill and to all the
Staff Members for their full support in the pursuit of organizational growth and
excellence.